Director Client Experience

Essential Responsibilities

• Client Relationship/Management: 30%
• Collaboration with other R1 functions: 30%
• Client Business Reviews and Meetings: 20%
• Introducing and selling new solutions to existing clients, including having a target sales quota 15%
• Document the client experience in CRM: 5%
• Drive high Net Promoter Score (NPS) results across their client portfolio.
• Work collaboratively across functions to ensure operational excellence, nurturing client satisfaction that leads to growth and retention.
• Ensure a mutual understanding of the client's goals, objectives, and action plans related to their revenue and book of business.
• Participate in the contracting and contract renewal process.
• Contribute to region and client-level strategic planning.
• Lead the creation and presentation of business reviews.
• Assist in the implementation of new solutions and the onboarding of new clients.
• Follow best-practice account management and client experience methodologies.

Education Level

Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level

Minimum of 10 years of experience

4+ years of experience in account management, client experience management, and/or revenue cycle operations consulting, working with Director-level partners, is preferred.

Skills

Outstanding organization and prioritization skills

Exceptional written and verbal communication skills

Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce).

Physical Demands

•Writing

•Reading

•Walking

•Sitting

•Bending

•Standing

•Driving

•Extended Computer Usage

•Carrying

•Ability to travel up to 40%.

Work Environment

•On-Site Corporate

•On-Site Facility

•Remote

•Noise Level -Quite

•Noise Level -Moderate

•Noise Level -Loud

•Climate Controlled

•Well lit

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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