Lead the Customer Journey strategy at Omny Health by defining success metrics, building support teams, advocating for customer-centric features, and ensuring a high-quality service experience.
Description: A leadership role responsible for the overall "Customer Journey" strategy at Omny Health.
Responsibilities:
Define and track key metrics for customer success, such as Net Promoter Score (NPS).
Build and scale the support and success teams as the company grows.
Advocate for customer-centric features at the executive level.
Ensure a consistent, high-quality service experience across all touchpoints in the network.
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