Harbor (harborglobal)
Director, Client Engagement (Knowledge & Legal Research Services)
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Leads client engagement and market development for Harbor’s Knowledge & Research Services practice. Builds pipelines, develops client relationships, scopes proposals and Statements of Work, supports pricing, and oversees Interim Research performance and P&L. Aligns engagement handoffs with delivery teams, identifies expansion opportunities, and leads BLISS, LINKS, events, webinars, and thought leadership. Represents the practice within the legal market and partners with Marketing to strengthen service positioning.
Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership.
This role works closely with Harbor’s Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion.
This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel.
Responsibilities:New Engagement Development
- Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals
- Lead discovery conversations to understand client priorities, challenges, and desired outcomes
- Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed
- Partner with Client Engagement on opportunities and identify ways to extend existing client relationships
Scoping, Proposals & Commercial Support
- Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders
- Contribute to pricing and commercial models that support margin objectives
- Maintain consistent, high-quality proposal and scoping materials
- Track opportunities and contribute to pipeline reviews and forecasting
Interim Research
- Own growth, performance, and P&L for Interim Research services
- Oversee delivery quality and placement success across engagements
- Define strategy for improving utilization, margins, and scalability
- Position Interim Research as a strategic entry point for broader services
Delivery Alignment
- Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood
- Stay connected to engagements through delivery to support client communication and resolve scope questions
- Identify follow-on opportunities as engagements progress
- Apply lessons learned from delivery to improve future scoping and positioning
BLISS, LINKS & Thought Leadership
- Oversee the planning and delivery of BLISS and LINKS
- Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations
- Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars
- Partner with Marketing to align messaging with our service offerings
Market Engagement
- Build relationships with library, research, knowledge, and innovation leaders across the legal market
- Represent Harbor at industry events, client meetings, and roundtables
- Bring market trends and emerging client needs back into service development
- Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge & Research Services
- Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
- Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
- Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services
- Experience developing proposals, Statements of Work, and scoping or pricing inputs
- Strong understanding of the priorities of law firm library, research, and knowledge functions
- Experience with thought leadership, events, or market-facing programmes
- Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders
- Strong commercial judgement and a collaborative approach to working with delivery teams
- Experience with Salesforce or similar CRM platforms preferred
- Reliable internet connection for virtual working
About Harbor:
Harbor is the leading provider of professional and technology services to the legal industry, encompassing strategy, technology, operations, and intelligence. With a global team of nearly 1,000 professionals, Harbor works with more than 80% of Global 200 law firms and close to 600 corporate law departments to optimize performance and enable business and digital transformation. Headquartered in Chicago, the company has offices in London, Belfast, Moncton, and Sydney.
Harbor, a BayPine LP portfolio company, is advancing its next phase of growth by broadening its technology, data, and managed services capabilities across the legal sector. For more information, visit www.harborglobal.com.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
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