Director, Client Assurance

Director, Client Assurance – Corporate Audit Services (CAS)

Are you passionate about driving audit excellence and delivering trusted assurance to clients?
Do you thrive in a role where you can evaluate risk, strengthen controls, and guide teams toward compliance and efficiency?

About the Role

The Client Assurance Director, Corporate Audit Services (CAS), reports functionally to the Senior Director, Client Assurance and is responsible for leading and overseeing the portfolio of SOC and HITRUST engagements (over 80 reports). This role provides strategic oversight and direction across the client assurance program while ensuring successful execution of audits and compliance initiatives.

Key responsibilities include communicating engagement status to senior leadership, equipping report owners with toolkits for successful audit execution, and advising management on evidence generation, risk management, control identification, and remediation strategies. The Director plays a key role in strengthening the organization’s control environment while driving consistency, efficiency, and quality across the assurance portfolio.

Responsibilities

• Demonstrating sound presentation, written, and interpersonal communication skills.
• Communicating with client assurance staff and management clearly and concisely.
• Providing leadership, guidance, and constructive feedback to staff to facilitate growth and development.
• Leading and organizing internal auditee/client meetings during all phases of an engagement.
• Developing effective and efficient scheduling for projects within assigned scope of responsibility.
• Identifying and assessing complex risks and advising management on risk mitigation and treatment strategies.
• Assisting in establishing and implementing standard operating procedures, templates, and monitoring processes.
• Onboarding new controls to Audit Board and supporting the completeness and accuracy of the control inventory.
• Implementing and adjusting project plans to ensure engagement delivery in accordance with project budgets and timelines.
• Supervising resource workload and task prioritization on client assurance engagements.
• Providing guidance and training to control owners on controls related to application processes; physical and logical security; systems acquisition and development; system and network infrastructure; system architecture; change management; computer operations; and production support.
• Preparing draft informative presentations on IT and/or process risks.
• Developing data analyses and providing management with proper context of potential risk exposure due to control weaknesses.
• Tracking and communicating progress toward established engagement goals and milestones to project leaders and stakeholders.
• Facilitating and monitoring corrective action taken by management to remediate Deviations and Corrective Action Plans identified during audit engagements.
• Adjusting leadership and working style to fit specific circumstances.
• Analyzing personal strengths and weaknesses to maximize contribution to the mission and goals of the Client Assurance department.
• Defining performance goals with support from audit leadership.
• Providing constructive and timely feedback to team members.
• Seeking opportunities and participating in professional development initiatives.
• Demonstrating cultural sensitivity and leveraging diverse viewpoints.
• Leading functional teams or projects to solve complex problems and deliver solutions.
• Participating as a team player and contributing to departmental business planning and solution design.
• Establishing and maintaining harmonious working relationships with co-workers, internal stakeholders, staff, and external contacts.
• Providing key status reports targeted to stakeholder recipients.
• Working to remove team barriers and maximize effectiveness of the Client Assurance department.
• Communicating difficult concepts and negotiating with others to conclude on goal-centric points of view.
• Applying excellent written and verbal communication skills.
• Requesting guidance in complex situations as needed.
• Interpreting challenges and recommending best practices to improve processes.

Requirements

Critical Competencies

• Build and share knowledge.
• Communicate clearly and effectively.
• Demonstrate business acumen.
• Possess risk and process knowledge.

Relevant Areas of Knowledge

• Support information security audits within frameworks/regulations (2+ years minimum): PCI DSS, NIST, SOC 1 or 2, ISO 27001, Sarbanes-Oxley (SOX), or HITRUST.
• Understand IT infrastructure and operations.
• Report on HITRUST audits.
• Perform data analysis and continuous monitoring (e.g., Power BI, Power Automate).
• Utilize Microsoft Office and project management tools effectively.
• Apply knowledge of security frameworks (NIST, PCI, OWASP, etc.).

Specialty Skills/Knowledge

• Perform auditing across large-scale organizations while conducting risk and data analysis and delivering high-quality audit reports to senior leaders.
• Apply audit risk and control experience in application and general control environments, including information security, identity and access management, incident analysis, database security, operating system analysis, logging and monitoring, and change management.
• Demonstrate strong analytical, technical, and auditing skills with exposure to IT and compliance audits.
• Manage multiple priorities and workloads in an agile environment.

Qualifications

• BA/BS in Technology, Information Systems, Cybersecurity, Engineering, or related field.
• Demonstrate advanced English proficiency.

Preferred

• Hold professional audit or information security certifications (CIA, CPA, CISA, CISSP, SANS GIAC, etc.).
• Demonstrate experience in a recognized process improvement discipline (Six Sigma, Lean, CMMI, ITIL, PMP).
• Hold at least one IT or Information Security certification or demonstrate willingness to obtain one within 6 months.

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (123,750 - $160,000)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.