Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Overview Opportunity to be part of the Channel Sales Organization at Five9. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the VP, Partner Sales. The Channel Sales Organization works directly with partners and the Five9 quota carrying regional sales executives and sales leadership. This is a field-based role that will be located in the West/East. Five9 is looking for a high performer who is a team player, partner centric, accountable and seeks to consistently win.
Responsibilities:
- As a Five9 Director, Channel Development, you will be responsible for: Overseeing the Named Partner Team while collaborating closely with the Regional Sales Teams to identify key market focus partners and drive channel strategy.
- Building the Go To Market business plans with the identified focus partners and the Five9 Sales Teams
- Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
- Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc.
- Providing regional executive alignment with key partners and stakeholders
- Aligning yourself internally with quota bearing Five9 sales executives and sales leadership to drive toward a common strategy and achievement of goals
- Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process
- Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
- Assist with building marketing plans and managing budget for the region
- Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
- Tracking and holding the partners and the stakeholders accountable to agreed upon goals
- Spearheading regular cadence meetings to manage and track progress
- Travel is required for regional coverage of partner meetings, events, networking, etc.
Essential Skills and Experience:
- 5+ years of technology sales and channel sales experience
- Experience selling Contact Center as a Service preferred BA or BS degree preferred in a technical, business or related field
- Experience building and managing multiple partner relationships
- Experience within the Master Agent community of partners preferred
- Understanding of the partner landscape within the region
- Understanding of opportunity qualification, running a deal cycle and forecasting
- Knowledge of the competitive landscape
- Ability to recruit, develop and build Go To Market plans with top partners in the region
- Ability to work within a fast-paced and dynamic environment
- Interface at all organizational levels maintaining strong working relationships across cross-functional teams
- Exceptional verbal and written communication skills
- Extremely strong organizational and time management skills
- Willingness to go above and beyond to be successful
Qualifications:
- Prefer 5+ years experience selling through the Master Agent Channel
- Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) solutions
- Strong relevant partner relationships within Region (West/East) Working knowledge of salesforce.com
- Strong communication, presentation, organization and teaming/relationship skills
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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