Director, Channel Partnerships

How We Work: Core Principles at ASAPP

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. 

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

We're looking for a Director, Channel Partnerships, who will be responsible for building ASAPP's Channel Partnership Strategy and accountable for its successful execution. Partnerships will contribute significantly to our growth strategy in 2025 and beyond, complementing ASAPP's existing Sales & Delivery teams. The Director will report to the VP, Head of Partnerships and Business Operations, manage relationships with existing channel partners, source new strategic partners, and be supported by our Partner Manager.

What you'll do

• Develop and execute channel strategy that delivers measurable pipeline and revenue
• Recruit strategic partners through effective sourcing, vetting, and negotiation
• Create streamlined partner onboarding and enablement processes with playbooks and joint marketing materials
• Establish certification and training programs for channel partners
• Manage stakeholder relationships across customers, prospects and partners, developing co-selling/co-marketing opportunities
• Developing and refining high-level integration architecture between ASAPP & channel partners
• Translate ASAPP's technical capabilities into compelling partner value propositions
• Align channel strategy with company-wide objectives and OKRs
• Forecast, maintain and close channel-sourced revenue pipeline
• Define and track KPIs to measure channel program performance
• Represent ASAPP at industry events and partner conferences

What you'll need

• 10+ years in B2B SaaS Partnerships within Enterprise and/or Contact Center space (AI/ML experience preferred)
• Proven success navigating complex partner ecosystems (integrators, consultancies, resellers)
• Track record of executing strategic vision to achieve revenue targets
• Experience scaling partner programs from early-stage to maturity
• Strong negotiation skills with understanding of legal and compliance considerations
• Executive-level presentation and public speaking abilities
• Established network of relevant partnerships, especially with emerging technologies and major marketplaces
• Leadership skills with ability to drive cross-functional change
• Collaborative approach working with Engineering, Product, Finance, Marketing and Sales
• Financial modeling and experience with PRM/CRM tools preferred

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Remote