Director - Business Transformation

Description and Requirements
Role Overview:
The Enterprise Change team provides transformation and end-to-end business process engineering capabilities to the firm, focused on redefining how we deliver for our customers, our people and the enterprise, driving growth and efficiency. The role helps business/function teams to identify a path to achieve their business objectives by optimizing and rethinking processes, embedding the latest technology, and designing a future state for the area/function that is based on the art of the possible.
Key Responsibilities - W hat You'll Lead

• Deliver enterprise transformation and business process redesign initiatives that materially improve outcomes and simplify how work gets done.

• Partner with business, operations, and technology leaders to define future state processes using data, digital, automation, and AI.

• Baseline current state journeys and design both near term and strategic future state.

• Build business cases, implementation roadmaps, and sequencing plans aligned to enterprise priorities.

• Ensure sustainability of the work through measurement, management routines and capability building

• Develop executive stakeholder materials and stories for decision and adoption.

• Craft simple, compelling executive level presentations to support decisions and drive adoption level.

• Ensure long term sustainability through measurement, management routines, and capability term sustainability through measurement, management routines, and capability.

Candidate Profile - Who You Are
Required Skills:

• 10-12+ years in operational excellence, process reengineering, Lean, or largescale transformation.
• 5-7 years of experience leading projects, initiatives, or engagements.
• Strategic thinker with strong analytical and problem-solving skills solving skills.
• Experience working with senior level executives (ex: SVP, Managing Director/Partner Level, or above) on transformation initiatives.
• Fluent in modern technology, AI, and data driven decision making.
• Ability to work across and break down organizational silos (end-to-end enterprise mindset) within one organization as well as across geographies.
• Curious, bold, and comfortable navigating ambiguity and competing priorities.
• Commercially minded-balancing customer needs, business outcomes, and operational realities.
• Strong communicator and trusted advisor with the ability to simplify complexity and build alignment.

Preferred Skills:

• Practical experience with design-leading and experience design.
• Experience working as a consultant or consultancy.
• Lean Six-Sigma experience or equivalent working on tech solutions.
• Experience in the financial services or insurance industry.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $102,000 - $149,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$102,000 - $149,300
#BI-Hybrid