Director, Business Operations of Communications Team

Grade Level (for internal use):

About the Role:

The Director, Business Operations of the Communications Team, works directly for the Chief Communications Officer and across the Leadership Team, supporting the overall effectiveness and organization of the Communications team both internally and externally.

Responsibilities and Impact:

The Director, Business Operations is a critical role in the Communications team, providing support to the team and delivering excellence in an exciting, fast-paced and high-performance work environment. This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility.

The role requires exceptional organization and operational skills and the ability to manage multiple projects in parallel as well as willingness to play an active role focused on strategic execution at the highest levels.  As Director, Business Operations you will be contributing to large-scale & highly visible initiatives focused on driving transformation, growth and operational excellence, including but not limited to: supporting critical business priorities for the Chief Communications Officer, strategic business planning, growth initiatives, and providing business analysis and reporting to support decision-making.

Collaboration across functions and geographies is vital as the Director, Business Operations will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands.

This role would suit a self-starter with a ‘roll-up-your sleeves’ attitude who thrives in a fast-paced environment with the ability to respond to requests with urgency, organization, and enthusiasm in a professional environment.

This role operates under the highest levels of confidentiality. Someone who is adept at quickly assimilating information and condensing key themes, understanding the next steps, and able to construct and deliver on action plans will thrive in this role.  Cultural fit is also key as this is a close-knit team who moves fast, functions at the highest levels and strives to bring positive energy to the work.

This role is an ideal for someone who thrives on embracing and leveraging technology tools, understands communications, has an innovative and growth mindset and not shy away from challenges or working in ambiguity.

Efficiency and Effectiveness

• Work closely with key team members to enhance the Chief Communications Officer and Communications leadership team to provide direction-setting, problem identification and solving, decision alignment, speed and transparent communication. Develop strong working relationships with the Communications & OCEO team and other key internal stakeholders.

• Management of operations, metrics, reporting,

• Strategic Leadership: Partner with the Chief Communications Officer to shape and execute strategic priorities, including transformational programs and operating model enhancements that modernize the communications function.

• AI Adoption and Capability-Building: Champion the integration of AI and emerging technologies to enhance communications capabilities, streamline workflows, and generate actionable insights for decision-making specific to the comms function.

• Support Communications activities: development of Communications reports and updates and support executive events, as required.

• Help the Chief Communications Office maximize her time and executive visibility – both internally and externally- within a strategic framework. Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem-solving.

• Support effective flow of information and decisions for the Chief Communications Officer.

• Help manage and track stakeholder engagement and follow-up in coordination with the Chief Communications Officer’s Executive Assistant. Facilitate regular outreach and touchpoints as needed.

• Support Communication team projects, strategic offsites & other events.

• Contribute to creating new Communications & OCEO efficiencies and capabilities, to support the team’s transformation journey.

Project Leadership

• Execution of selected key initiatives or projects and additional duties assigned by the Chief Communications Officer.

• Monitor and maintain an inventory of critical path projects in which the team is especially interested and/or for which awareness and involvement is essential.

• Determine the proper course of action and ensure all issues are addressed properly and efficiently and keep track of progress until complete.

Communications

• Potential to collaborate and support internal and external communications of the Chief Communications Officer

• As needed, help prepare briefing packets and meeting materials for Chief Communications Officer and related executive meetings or events.

Other Performance Enablers

• Support the Chief Communications Officer in monitoring internal data related to organizational performance (P&L, KPI reporting etc.) and external insights about markets and competition.

• Analyze statistics, research data, KPIs as needed on an ad-hoc basis.

• Develop and implement AI enablement specifically for the communications function, including use of automation solutions and emerging technologies as they pertain to communications strategy and execution.

• Execute additional responsibilities as directed by the Chief Communications Officer and Communications Leadership Team.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $115,236 to $215,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Minimum 3 years of business experience in transformation, operations or chief of staff roles

• 8+ years of experience in technology, financial services, professional services, or related field

• Al business administration  

• Significant experience interacting with senior leaders

• Broad range of experience with analysis tools and frameworks

• Experience developing and implementing AI / automation solutions to increase productivity

• Excellent written and verbal communication skills, including storytelling with data in PowerPoint and Excel

• Strong communication and facilitation together with the ability to build strong relationships and collaborate effectively across the organization to drive business results without ego

• The demonstrated ability to handle complex situations and multiple responsibilities, simultaneously addressing the urgency of immediate demands with long-term projects, with a track record of successfully juggling multiple projects or tasks simultaneously

• Ability to represent the role and the Communications team with a style that is aligned with the Chief Communications Officer; maturity to work with confidence, urgency, diplomacy, humility; requires a high degree of confidentiality across all levels

• Experience managing demanding deadlines, changing requirements, and at times, working with limited resources and ambiguity

• Proven ability to navigate effectively and efficiently within a large matrixed organization

• Very high standards of quality, accuracy, and timeliness

• Ability to handle confidential information with absolute discretion and unquestioned ethics

• Ability to demonstrate resilience and a strong EQ to engage diplomatically, constructively, and collaboratively with stakeholders

• Comprehensive understanding of S&P Global’s businesses, products and services preferred

• An undergraduate or equivalent degree or equivalent work experience.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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