Director, Business Insights & Analytics

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

Synapse Health is looking for a sharp, strategic, and detail-oriented leader to join our high-performing finance & analytics team. As a Director, Business Insights & Analytics, you will oversee the development of robust analytics frameworks, dashboards, and insights to optimize medical necessity, reduce waste, ensure compliance, and support clinical decision-making. In this role, you’ll transform data into insights that shape the future of our business. You’ll be at the heart of key initiatives, from building sophisticated models to uncovering trends in utilization. If you’re passionate about solving problems, thrive in a collaborative environment, and love turning complexity into clarity, we’d love to meet you.  

What You Will Do:  

• Define and execute the analytics roadmap for utilization management, aligned with clinical and operational goals.  
• Lead a team of analysts and data scientists focused on driving insights from claims, authorization, and operational data.  
• Partner cross-functionally with clinical, operations, finance, and compliance teams to align data solutions with business needs.  
• Build and maintain analytical models that assess over/under-utilization, provider trends, medical necessity, and patient outcomes.  
• Evaluate prior authorization outcomes, denials, appeals, and related KPIs to identify improvement opportunities.  
• Track vendor/provider performance and assist in contract analytics tied to UM metrics and service-level agreements.  
• Collaborate with IT/data engineering to improve data pipelines, sources, and the structure of DME-related datasets. 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in Data Science, Statistics, Health Informatics, Public Health, or related field (Master’s preferred).  
• 7+ years of progressive analytics experience, with 3+ years in a healthcare    
• Strong SQL skills and hands-on experience with analytics platforms (e.g., Python, R, Looker, Tableau, Power BI, Sigma)  
• Proven experience in claims analysis, medical policy interpretation, and UM analytics.  
• A sharp analytical mindset and the ability to distill complex data into clear, actionable insights.  
• Excellent communication and storytelling skills — you're comfortable translating financial concepts for non-financial audiences. 

What Sets You Apart:  

• Experience in healthcare, insurance, or membership-based business models.  
• Background in pricing strategy, financial modeling for services, or managing fee schedules.  
• Familiarity with fraud detection analytics or utilization analysis within a regulated or healthcare environment.  

What Sets Us Apart:  

It’s no secret that most of us work to provide for ourselves and those we love, but just because we must work doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:   

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.