Director of Buisness Operations (Biz Ops)

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

The Director of Business Operations (BizOps) is a high-impact leadership role reporting to the COO. As a strategic operator and execution leader, this individual will drive the day-to-day execution of key operational strategies.

The primary focus is on scaling and strengthening Digible’s offshore operations, with accountability for optimizing workstreams and service models, enhancing execution efficiency through centralized and embedded support, and ensuring seamless business continuity by aligning offshore and onshore operations. This includes close partnership with Agency and Employee Experience teams to strengthen documentation, training, and cross-functional integration.

In addition, the Director will lead efficiency and scale initiatives across service operations, acting as a critical connector between Agency leadership and Engineering/Product (Agency Tooling). This includes diagnosing bottlenecks, developing solutions, driving execution, and measuring outcomes.

Success in this role requires a consulting mindset—balancing strategic thinking with hands-on execution to deliver measurable, scalable results.

You’ll love this job if you are:

• An Outcome-Oriented Leader – Thrive on solving complex problems, navigating ambiguity, and driving measurable business impact.
• A Strategic Executor – Transform vision into action, leading initiatives that deliver operational efficiency and scale.
• A Growth-Minded Operator – Embrace change and see every challenge as an opportunity to evolve people, systems, and processes.
• An Operational Problem-Solver – Identify bottlenecks quickly and design sustainable solutions that improve capacity and throughput.
• A Consultant at Heart – Move fluidly between systems thinking and execution, applying frameworks to drive clarity and alignment.
• A Connector – Build cross-functional alignment and influence outcomes without direct authority.
• A Process Architect – Develop standardized, scalable workflows that strengthen business continuity and accelerate onboarding.
• A Force Multiplier – Free leadership bandwidth by proactively solving issues and driving initiatives forward.

What you’ll do:

• Lead offshore Expansion & Service Model Optimization – Drive the integration and scaling of offshore operations and shared services while partnering with Agency leadership to design workstreams and service structures that align the right work with the right talent, enabling senior staff to focus on strategic, performance-driving activities that deliver greater customer value.
• Streamline & Standardize Operations – Create SOPs, unify workflows, and embed documentation and training that strengthen business continuity, improve onboarding, and ensure resilience during growth and change.
• Enhance Resource Planning & Forecasting – Maintain and refine capacity planning frameworks that provide predictability, enable better allocation of resources, and support long-term scalability.
• Lead Cross-Functional Efficiency Initiatives – Maintain a bird’s-eye view of operational bottlenecks and high-frequency manual tasks. Partner with Engineering/Product to design and implement people, process, and automation solutions. Own the planning, execution, and measurement of these initiatives end-to-end, ensuring accountability, adoption, and measurable impact.
• Strengthen Partnerships Across the Business – Act as a trusted connector between Operations, Agency leadership, and Engineering/Product teams to ensure smooth rollout of initiatives and alignment with efficiency and scale goals.

How success will be measured:

• Improved Labor Efficiency Ratio (quarter over quarter)
• Reduced Labor per Account while maintaining quality and satisfaction
• Shortened cycle and process times across workflows
• Increased onboarding throughput with minimal issues
• Consistent adoption of the resource planning framework across departments
• Strengthened partnerships with Agency & Engineering/Product leadership
• Seamless offshore integration delivering measurable efficiency, scale, & customer value.

What you should have:

Required Qualifications

• 7+ years of experience in operations, business consulting, or strategic program management within a high-growth, service-based organization (agency or professional services strongly preferred).
• Proven success driving operational scale and efficiency, with examples of diagnosing bottlenecks and leading cross-functional execution.
• Experience implementing and integrating offshore and shared services teams.
• Demonstrated leadership and influence across diverse teams and stakeholders.
• Deep knowledge of organizational design, workflow optimization, and resource planning.
• Strong program management skills with experience running complex, multi-stakeholder initiatives.
• Data fluency: comfortable with metrics, dashboards, and using KPIs to guide decisions.
• Exceptional communicator with the ability to simplify complexity for both technical and non-technical audiences.
• A continuous improvement mindset with a strong bias toward systems thinking and process innovation.

Preferred Qualifications

• Experience in a digital marketing agency or client services environment.
• Management consulting background or experience in an internal strategy/operations team.
• Formal training or certifications in Lean, Six Sigma, Agile, or other process methodologies.
• Familiarity with strategic frameworks (EOS, OKRs, Balanced Scorecard, V2MOM, etc.).
• MBA or advanced degree in Business, Operations, or related field.
• Proficiency in agency-relevant tools such as Asana, ClickUp, TaskRay, Salesforce, etc.
• Experience designing or overseeing shared services models across multiple business units.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

This role is open to candidates located within the United States. 

Pay, perks, and such:

• Salary Range: $165,000 - $195,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) OR 1 Day / Week Remote
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• We offer $75/ month reimbursement for Physical Wellness
• We offer $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees