Director of Automation Services

Director of Automation Services

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.

Role Overview

We are seeking a Director of Automation Services to design and implement a comprehensive approach to AI-enabled service catalog automation and lead a team focused on automation delivery. This role will be responsible for defining service offerings, building scalable automation processes, and ensuring seamless execution of deliverables for clients. The ideal candidate will combine strategic vision with hands-on leadership to create an automation framework that enhances efficiency and client satisfaction.

Job Responsibilities

• Service Catalog Automation
• Document full service catalogs across client base
• Design and maintain AI-enabled service catalog automation
• Define standards, workflows, and documentation for each service offering.
• Team Leadership & Management
• Build and lead a high-performing team of 5–8 professionals focused on automation development and delivery.
• Provide mentorship, set performance goals, and foster a culture of innovation and accountability.
• Automation Process Design & Execution
• Develop and implement automated processes to deliver services outlined in the catalog.
• Oversee end-to-end automation lifecycle, including planning, development, testing, and deployment
• Ensure scalability, reliability, and compliance in all automation solutions.
• Reporting & Continuous Improvement
• Capture and analyze reports to measure impact and identify gaps and opportunities for improvement.
• Collaborate with stakeholders to understand business needs and translate them into automation solutions.
• Drive continuous optimization of automation processes to enhance efficiency and client experience.
• Build out “best in class” suite for new clients

Requirements

• Experience
• 8–10 years of experience in process automation, service delivery, or operations management.
• Proven results in leading high-potential teams and driving team building and transformation initiatives.
• Education
• Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred).
• Skills
• Strong understanding of automation frameworks, workflow design, and process optimization.
• Familiarity with AI concepts and their application in service delivery (not necessarily deep technical AI skills).
• Excellent project management skills with ability to manage multiple priorities.
• Exceptional communication and stakeholder management abilities.
• Preferred
• Experience with automation tools (e.g., RPA platforms, workflow orchestration tools).
• Background in service catalog development or IT service management.

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Remote

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $138,000 to $180,000.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 02/12/2026.

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