Director, Accounts Receivable

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually. 

JOB DESCRIPTION:

Responsibilities:

• Lead, inspire, motivate, and influence a team of associates while cultivating high performance through coaching, mentoring and ongoing training, development, and delivering on commitments.
• Manage a complex and high-volume billing and collections operation to ensure the achievement of company goals, maximizing collections, improving DSO, while minimizing AR aging and bad debt.
• Provide leadership and vision by identifying the optimum accounts receivable model that achieves efficiency goals and maintains speed and quality of service and leads the team to achieve objectives. 
• Manage customer accounts and ensure the highest level of customer service, while focusing on collections and maintaining appropriate credit limits.
• Partners with leaders in sales and order management to drive improvements in the order-to-cash value stream, developing action plans to mitigate risks and increase collections.
• Ensure balanced workloads and optimized team structure and resources to ensure scalable and efficient functions.
• Collaborate and build proactive, positive relationships with business partners, peers, and customers.
• Facilitate aging and collection meetings with operations/sales providing action-oriented follow-up that drives accountability for all business owners.
• Drive continuous improvement in day-to-day credit, billing, collections, and cash applications activities by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.
• Create and maintain a roadmap of process and technology enhancements that lead the company to a best-in-class credit and collections organization.
• Establish and oversee compliance with company policies and procedures that govern the credit and collection activities of the organization.
• Manage the investigation of credit risks involving customers and suppliers and the collection of amounts due to the organization.
• Partner with finance leadership to forecast balance sheet and income statement accounts related to accounts receivable, bad debt, sales adjustments, etc.
• Where appropriate, utilizes collection mitigation strategies such as payment reminders, dunning letters, payment plans, establishment of notes, etc.
• Oversee the administration of bankruptcy/notice of default to franchises, and related issues.
• Analyze trends, mine data, review reports for actionable insights, and report key financial monthly results and metrics.
• Analyze and assess accounts receivable and bad debt reserve requirements in accordance with company guidelines and generally accepted accounting principles.
• Performs all duties inherent in the role of a Director including hiring, performance management, terminations, review, and development of associates.
• Drives the company’s culture in the department and throughout the company to ensure unity of purpose and fulfillment of company’s mission.
• Participates in special projects and performs additional duties as required.

Qualifications:

• Bachelor’s degree in business, finance or accounting or a related field.
• Minimum 10 years of experience in credit and collections.
• A minimum of 7 years managerial experience in credit or collections is required.
• Experience in a public, SOX controls environment
• Strong financial operations experience (operationally and finance) – global experience preferred
• Track record of building and developing effective teams.
• Delivers on commitments, holds stakeholders accountable and prioritizes on the most important tasks, activities or projects, driving results for the company, while minimizing risks.
• Ability to hold the business accountable to the adherence of business policy, contractual requirements, and standard accounting procedures
• Must have experience in establishing and achieving specific targeted goals related to DSO, aging and bad debt.
• Excellent Excel skills, data analysis and problem-solving skills.
• Excellent oral and written communications skills are also required.
• Experience managing large teams (15+).
• Experience with lean, continuous improvement or six-sigma preferred.
• Experience working with IT in development of new system/process enhancements, including requirements building/gathering
• Experience working with large data sets and providing robust analytics and insights to business leaders.

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