The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Team:
Our Customer Success team is made up of Product Specialists and Account Managers who are dedicated to supporting a wide range of clients, from Fortune 5000 companies to some of the world’s largest financial institutions.
At the heart of our team is a commitment to being consultative partners to our clients. We focus on solving challenges through our product, ensuring our customers have the data they need to make the best decisions. Our goal is to retain customers, maximize product usage, and work closely with sales to uncover new growth opportunities.
About the Role:
The Director of Account Management will lead a team of Account Managers, guiding them to achieve and exceed renewal targets while expanding relationships within their accounts. We’re looking for a data-driven leader with strong management experience who is eager to grow our Account Management team and drive AlphaSense’s success.
Who You Are:
Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.
Role Requirements:
- 10+ years of experience in sales, account management, or client success, with at least 5 years in people management
- Have experience working seven-figure deals and/or very strategic servicing and renewal negotiations
- Strong aptitude for learning, particularly in a technical SaaS environment
- Experience operationalizing the customer journey
- Confident, consultative, and client-facing professional with a proactive personality
- Ability to thrive in a dynamic, entrepreneurial environment
- Strong rapport-building skills and a positive, energetic attitude
- Excellent oral, written, and presentation skills
- Great time management skills, even under pressure
- Willingness to travel as needed
What You'll Do:
- Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals.
- Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.
- Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.
- Coach and mentor your team on call coaching, best practices, and accountability.
- Provide visibility into your team’s performance to leadership.
- Recruit top talent to build your growing team.
- Collaborate with sales to drive successful growth outcomes.
For base compensation, we set standard ranges for all US-based roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
Base Compensation Range
$166,000—$180,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page.
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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