Dir, Product Digital Advisor Experience

Thrivent is enhancing our teams to create exceptional experiences for our financial advisors. This role will oversee the Account and Portfolio Management portfolio within our Digital Advisor Experience product organization. The portfolio supports wealth management with accurate financial data, efficient account transactions, and standard investment management on a unified platform for our advisors. The Product Director is responsible for achieving business outcomes and improving advisor experiences.

This position is responsible for the product vision, principles, and strategy of their portfolio and for creating and maintaining the conditions for effective product management for their teams. This position is the people leader for Product Managers and Product Owners within the portfolio
The Product Director is accountable for a logical group of product teams, organized around a common value theme or capability set. They set the experience or capability strategy, vision, roadmap, and go-to-market strategy across the portfolio of product teams they manage.
This position has accountability for team planning and management, prioritization and sequencing across the portfolio, and ensuring the delivery of high-quality work across multiple delivery teams.
Product Directors take an entrepreneurial view of their role within the enterprise in order to deliver desired business outcomes and value, working closely with product teams that include design, product, business, and technology experts.

DUTIES & RESPONSIBILITIES: 

• Leads product teams; collaborate with other product, business, and technology leaders to ensure business outcomes and value are achieved through best-in-class product management practices and iterative software development techniques
• Leads a portfolio of product solutions, accountable for team planning and management, prioritization, and sequencing across the portfolio. Ensures delivery of high-quality work across multiple teams throughout the product lifecycle
• Is a thought leader for the company and the product teams they are responsible for, in terms of the market context and go-to market strategy for their product, a best in class product management tools and techniques and human centered design principles to achieve product portfolio value
• Work with leaders, individual contributors, and teams to help them understand the Thrivent Operating Model and adopt a product mindset, develop critical Product Management skills, and learn new tactics to define and form products and product teams.  (more content could include: Support leaders to use business strategy to define products and outcomes that align, structuring and staffing teams to own those products and outcomes. . Upskill PMs and POs, setting new product teams up for success to build outcome-focused customer-centric features using best practices.)
• Fosters and facilitates collaboration and empowerment across multiple product teams. Drives innovation by thinking creatively about the business and the product, and creates an environment where their product owners and managers can do the same
• Sets, manages, and monitors appropriate measurement strategies to tell the story of product performance and value delivery, including financial impacts, risks, experiments, and data
• Understands and communicates the complexity of resource capacity and demand across multiple product teams, advocating for shifts in resource models as necessary to meet the demands of the business strategy.
• Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions
• Collaborates and influences to resolve conflicts in a constructive manner when they arise
• Acquires, maintains, and applies advances knowledge of the business, its products and processes, and an academic understanding of Product Management and Human Centered Design principles
• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.  ​
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.  

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QUALIFICATIONS & SKILLS:  

 Required:

• Bachelor’s degree or equivalent work experience.
• 10+ years relevant business experience, including in product manager role or similar
• Understand fundamentals of iterative development, software development process and procedures
• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design.
• High level of organization and attention to detail
• Passion and understanding of new technology and trends.
• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills.

 Preferred: 

• Certified Product Manager or similar certification
• Has prior Supervisory experience
• Proven success developing business cases, roadmaps, and enterprise level strategy
• Strong ability to effectively manage and resolve conflicting priorities
• Expertise in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements.
• Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. Proven success in developing and leading product teams in multiple contexts.
• Proven experience in leading and influencing cross-functional teams
• Demonstrated experience with user interface design and best practices for usability.
• Experience leading large, complex organizational initiatives
• Advanced skills in MS Office Suite with particular emphasis on Excel and Powerpoint
• Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $174,494.00 - $236,081.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.