Dir, ISP

JOB SUMMARY
Direct and manage the Inside Plant Operations staff and facilities within the greater Charlotte, NC area.
Implement structured, consistent, and disciplined operational practices to ensure stable product delivery ensuring alignment with company initiatives and expectations. Supports operational teams internal and external to Technology Operations including project planning and CAPEX/OPEX spending. Ensures a high degree of cross functional communication and participation in line with product deployment and support.
WHAT OUR ISP DIRECTORS ENJOY MOST

• Actively and consistently supporting all efforts to simplify and enhance the customer experience.
• Developing an effective Inside Plant Leadership team and assisting them with developing their direct reports as to drive a high performance culture and environment.
• Leading a structured and disciplined work team to produce exceptional results delivering the customer experience.
• Overseeing designated inside plant operations which include facilities & electronics, powering, cooling, cabling, FCC Compliance.
• Providing direct hands-on support for other Technology Operations teams for COLO and Hub locations.
• Providing engineering operational support and direction for new or existing technologies and current operational initiatives.
• Evaluating and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
• Directing quality control programs for engineering operations and consistent operational procedures.
• Ensuring current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
• Overseeing and ensuring the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
• Ensuring adherence to company TQA policies.
• Performing other duties as requested.
• Assisting MA Leader with capital budget process, execute approved budget plan.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Education:

• Bachelor's degree in Engineering or related field, or equivalent experience.

Experience:

• Engineering experience (10+ years)
• Management experience (8+ years)
• Project Management experience (5+ years)

Skills:

• Extensive knowledge of company products and services.
• Extensive knowledge of HFC.
• Extensive knowledge of all FCC compliance reports and other rules and regulations.
• Demonstrated understanding of applicable local and state rules and regulations.
• Demonstrated understanding of OSHA rules and regulations, both federal and state.
• Demonstrated understanding of HVAC and power distribution systems.
• Knowledge of Analog Transmission Line Theory.
• Knowledge of Electronic theory.
• Knowledge of Federal Communications Commission regulations.
• Knowledge of Fiber Optic theory.
• Knowledge of National Electric Code and National Electric Safety Code.
• Organized and able to manage multiple initiatives.
• Must lead by example / mentor.
• Proven leader with progressive responsibility.

Abilities:

• Ability to read, write, speak and understand English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Ability to handle multiple projects and tasks.
• Ability to make decisions and solve problems while working under pressure.
• Ability to supervise and motivate others.
• Ability to use personal computer and software applications.

Preferred Qualifications

• Knowledge of Critical Facility Construction/Maintenance.

WORKING CONDITIONS

• 50% Office and 50% Critical Facility environment.
• Exposure to moderate noise levels.
• Travel Required.
• Shift desired: M-F 8a-5p

SPECTRUM CONNECTS YOU TO MORE• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
Total Rewards:
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EIP700 2025-54089 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.