Digital Support Spec III

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
The Digital Sales Support Specialist III will partner with internal and external customers to manage order exceptions across multiple platforms to fulfill the customer's request for services. Maximize sales opportunities by selling new and existing customers additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Handle calls from potential customers and business partners via telephone to process order entry for cable, internet, voice, and mobile services.
Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the customer in a timely manner.
Access and correct work orders to ensure their completion are operationally sound and customers will be billed correctly for requested services.
Handle order exceptions relating to cable services, internet, phone, and ancillary products across multiple vendors and platforms.
Maximize additional revenue from customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
Applies all business rules, to ensure the integrity of the work order to increase completion rates.
Responsible for documenting and sharing best practices within team and offer suggestions for improvement
Other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Ability to prioritize, organize, and multitask effectively
Ability to use personal computer & multiple software applications
Ability to work independently and in a group environment
Ability to effectively resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Ability to work in an office environment
Ability to maintain confidentiality
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Customer Service or Sales experience - 4+
Voice, Video, Internet experience - 3+
or Sales Activation Specialist II or Digital Support Specialist II experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to solve problems and work in fast-paced environment
Ability to communication effectively to understand the caller's needs and provide solutions.
Knowledge and execution of a consultative sales approach, including needs analysis, objection handling and effective closing
Knowledge of the cable/telephony industry - products and services
Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
Knowledge of Residential product information, packaging, pricing, and current offers
Preferred Related Work Experience and Number of Years
Customer Service or Sales Experience - 2+
WORKING CONDITIONS
Office environment
Flexible work schedule
CSU103 2025-64094 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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