Digital Project Specialist / Digital Community Lead

Do you have strong experience building digital communities and a background in digital marketing? Are you interested in connecting your skills with an organisation dedicated to purpose? 

If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Marketing Team as a Digital Projects Specialist / Digital Community Lead, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This role is initially a 6 Month contract to support the launch of the SOPHiA GENETICS Digital Community, with scope for longer opportunity. Make the most of our hybrid work schedule, allowing 2 days per week from home and 3 days per week in our beautiful Rolle HQ.

Our mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

Reporting to the Digital Marketing Manager, you will be responsible for the pending launch of the SOPHiA GENETICS Digital Community.

The value you bring:

• Support/Lead the ongoing build and design of the Digital Community Platform (utilising Gainsight), and manage content structure in collaboration with Graphic Design, Content & Digital Marketing colleagues.

• Support the community with onboarding new members, setting up user roles and responding to member inquiries
• Track engagement metrics and analyse user feedback to enhance community experience and suggest platform improvements
• Support the technical integration of the community platform with Salesforce and Pardot

We know that every background is different, but to be best set for success we see you bringing:

• 5+ Years in Digital Marketing
• Direct working experience building, managing or supporting a digital community (and familiar with platforms – Ideally Gainsight)
• Understanding of web-based applications, user experience (UX) principle and basic knowledge of HTML/CSS all valuable
• Proven ability to drive data analysis, with reporting skills to track user engagement

As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion.

As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

•  Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston 
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Sickness and Accident coverage through Helsana
• Meal Vouchers at 90CHF PM with our partner cafeteria
• A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit
• Free parking in an easy to access location
• A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
• As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous 

 Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.  We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The process 

We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts:

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: ASAP 

Location: Rolle, CH (Hybrid)

Contract: 6 Month Contract (scope for extension/longer)