Digital Learning Designer, Senior Associate

Job Description
As a Digital Learning Designer, Senior Associate, you will own the full lifecycle of digital learning products from instructional analysis and storyboarding through hands-on eLearning development, publishing, and iteration.
Supporting Banking Operations, you will partner with business stakeholders to diagnose performance needs, recommend learning and non-learning interventions, and design and build digital learning solutions that drive measurable improvements in skill, behavior, and business outcomes.
You will apply instructional design expertise, visual storytelling, interaction design, and emerging technologies including generative AI to create modern microlearning's in an agile environment.
Job Responsibilities

• Design and develop interactive eLearning and microlearning end-to-end, including branching scenarios, simulations, and video-based experiences.
• Apply instructional design and learning science principles (e.g., spacing, retrieval practice, scenario-based learning, reinforcement) to improve retention and on-the-job performance.
• Build learning directly in industry tools such as Articulate 360 (Storyline/Rise) and media tools including Adobe Creative Cloud and Camtasia, with no handoff to a separate development team.
• Leverage generative AI tools to accelerate analysis, scripting, storyboarding, prototyping, and asset creation while maintaining quality, accuracy, and sound judgment.
• Rapidly produce and iterate microlearning to support emerging and changing business priorities.
• Apply modern visual design, UX, and digital-marketing sensibilities, informed by contemporary content consumption and social-media-inspired formats.
• Consult with business stakeholders and SMEs to clarify performance needs, recommend solutions, and translate complex information into clear, actionable learning experiences.
• Measure learning effectiveness using engagement data, feedback, and performance metrics; summarize insights and iterate solutions accordingly.
• Collaborate with learning peers to identify efficiencies, reusable components, templates, design patterns, and innovation opportunities.
• Work in an agile, team-based environment, adapting to feedback and shifting priorities.
• Ensure accuracy, quality, brand alignment, and accessibility (ADA/WCAG 2.1 A-AA) across all learning products.
• Configure, tag, version, and publish content in the gamified learning platform; follow governance, RACI checkpoints, and metadata standards.

Required Qualifications, Capabilities and Skills

• 3+ years of experience functioning as both an Instructional Designer and hands-on eLearning Developer in a single role.
• Proven experience building interactive eLearning using tools such as Articulate Storyline/Rise.
• Strong understanding of instructional design principles and learning science.
• Working knowledge of generative AI tools and demonstrated interest in applying AI to learning design and development workflows.
• Strong writing skills for scripts, scenarios, headlines, and microcopy.
• Experience producing quality video and graphic assets; working knowledge of composition, lighting, audio, and editing.
• Ability to synthesize complex information into clear, learner-centered digital experiences.
• Experience reviewing engagement data and learner feedback to assess effectiveness and inform iteration.
• Knowledge of ADA and WCAG 2.1 A-AA accessibility requirements.

Preferred Qualifications, Capabilities and Skills

• Bachelor's degree in Instructional Design, Learning Technology, Multimedia Design, Digital Media, or related field.
• Certification in Digital Learning Design or related discipline.
• Experience with additional technologies such as HTML5, CSS, JavaScript, SCORM/xAPI, gamification, Figma, or responsive design.
• Experience with AI-supported content creation (e.g., rapid prototyping, scenario generation, media enhancement).
• Experience working in large, matrixed, or regulated enterprise environments (financial services a plus).
• Experience with gamified performance platforms.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.