TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
As an integral part of the operations team, the Senior DevOps Engineer will be in charge of making sure the TigerConnect service stays an industry leader and has the top level of reliability in the industry. Join us and help manage the Amazon EC2 and additional cloud / hosted infrastructure. Responsibilities will include monitoring and tuning the performance of the infrastructure and identifying and correcting bottlenecks in the system while working with development teams on optimizations and best-practices.
The Sr. DevOps Engineer will have at least 8+ years of commercial experience as DevOps Engineer and/or Linux Systems Engineer, with at least 3 years of current commercial experience using AWS services working on a high-availability, high-traffic site. The ideal candidate's background will include systems programming or scripting in dynamic tools/languages (ruby, python, bash, terraform, chef).
This is an exciting opportunity to be a part of TigerConnect's growth into the Mexico City technology hub, and work with talented engineers who collaborate with our global engineering teams. As a hybrid position, you'll have the opportunity to work in the office semi-regularly.
What You’ll Be Doing:
Develop automation tools to help engineering team efficiency
Build and maintain the current CI/CD pipeline
Contribute to the design and architecture of TigerConnect platform and infrastructure
Participate in on-call rotation to assist with incident response and maintain product uptime
Collaborate with and assist QA in performing load tests and assessing performance optimization
Improve monitoring and ops tools for better efficiency
What You Bring:
8+ years experience as a DevOps Engineer (experience developing & maintaining infrastructure for a highly-available, highly-reliable, high traffic product)
BS, MS, or PhD in Computer Science, MIS, or related field
Previous experience developing Infrastructure as code / cloud / data center automation (Chef, Ansible, Terraform)
Experience with public cloud platforms such as AWS
Experience developing in open source databases (Redis, Cassandra, Elasticsearch)
Experience using or implementing monitoring systems such as Prometheus, Sensu, Logstash, Kibana, Graphite, Grafana, etc.
Previous experience utilizing messaging systems such as Kafka, Pulsar
Experience utilizing containerization tools (Docker, Kubernetes, Fargate)
Knowledge of common Unix network protocols (ssh, tcp, http, snmp, smtp)
AWS Certification (is a plus)
Exposure to or experience working with Erlang, Go, NodeJS, HCL, JSON is a plus
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Top Skills
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
