Development Sales Manager

The Development Sales Manager is responsible for hiring, coaching, training, and developing newly hired Junior Mortgage Consultants and Mortgage Consultants (MC) during the initial phase of their career at Newrez. This role accelerates the growth of junior talent and prepares them for graduation into Veteran Sales Teams (VSTs), ensuring a smooth handoff with strong ramp productivity and high compliance standards.

Duties and Responsibilities

• Coach and mentor Jr MCs and MCs through daily floor engagement, call reviews, and individualized performance feedback.
• Facilitate structured training sessions using company-provided curricula and custom development plans aligned to each consultant’s skill gaps.
• Hire and onboard Jr MCs/MCs in partnership with Talent Acquisition; lead interview panels, provide selection feedback, and own the first‑30/60/90‑day ramp plan.
• Monitor individual production metrics (contacts, applications started, PAL issuance speed, lock/submit rates) and provide actionable, data‑driven guidance to improve performance.
• Conduct weekly performance reviews and stack rankings to identify top performers and targeted remediation areas; document coaching commitments and follow‑ups.
• Collaborate with Sales Coaches, Compliance, and Leadership to align development goals with Newrez standards and product strategies.
• Ensure full compliance with Newrez Code of Conduct, licensing requirements, and applicable regulations across all training and live‑call activities.
• Plan and manage graduation of successful Jr MCs/MCs into Veteran Sales Teams, including readiness sign‑off and handoff briefings.
• Host on‑site role‑plays, side‑by‑sides, and live call blocks to reinforce skills and quality.
• Stay current on industry trends, internal program updates, pricing, and product eligibility to keep training relevant and effective.
• Ability to effectively and accurately convey information to others.
• Perform related duties as assigned by management.

Qualifications and Education Requirements

• 6-8 years ‘of mortgage industry experience (e.g., inside sales, retail/consumer direct, or specialized purchase programs).
• NMLS License required.
• Must have completed at least 90 days of employment at Newrez.
• Must currently hold a Mortgage Consultant title.
• Prior sales leadership, coaching, or training experience preferred.

Skills, Abilities, and Knowledge

• Demonstrated coaching/mentoring capability with a passion for talent development.
• Ability to connect quickly with people in an outgoing, friendly manner.
• Excellent communication and presentation skills; confident facilitator.
• Detail‑oriented with strong organization and time‑management.
• Ability to prioritize and self‑manage in a fast‑paced, metric‑driven environment.
• Proficient in Microsoft Office and CRM/telephony platforms; comfortable with dashboards and scorecards.
• Familiarity with Newrez systems, loan products, and compliance standards.
• Ability to pass background check required for state licensing.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Last Updated: 10/27/2025

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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