Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.
We are seeking an experienced Desktop Support Manager to oversee the daily operations of our technical support team, ensuring timely and effective resolution of all desktop-related issues. This role involves managing support staff, optimizing support processes, and providing high-level troubleshooting and support to our end-users.
Responsibilities:
- Lead and manage the desktop support team, ensuring they provide high-quality service.
- Develop and implement support policies, procedures, and documentation.
- Monitor and analyze support metrics to drive continuous improvement.
- Provide advanced technical support for complex issues.
- Coordinate with other IT departments to ensure seamless integration and support.
- Maintain up-to-date knowledge of industry best practices and technologies.
- Manage hardware and software inventory, ensuring proper licensing and compliance.
- Conduct performance evaluations and provide training and development opportunities for support staff.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field OR minimum of 10 years experience working in desktop support
- 3 years in a supervisory or managerial role preferred
- Proficient in Windows and macOS operating systems.
- Strong knowledge of desktop hardware, software, and peripherals.
- Experience with Active Directory, network configurations, and VPN solutions.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Leadership qualities with the ability to motivate and develop a team.
- Experience in a high-paced, dynamic environment.
- Excellent project management skills.
- Knowledge of ITIL best practices preferred.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar preferred.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.
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