Designer - Intermediate Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Designer – Intermediate Level on our USAA Member Experience Design team, you will contribute to the design and evolution of user‑centered experiences across authentication, credential management, and profile recovery. You will Work closely with senior designers, product managers, engineers, and security partners, to help deliver clear, intuitive user experiences. The ideal candidate is eager to grow their systems‑thinking skills, comfortable designing within established patterns, and motivated by creating secure, reliable interactions that build user trust at scale.

You will also contribute within high-performing, cross-organizational teams by applying knowledge and experience in the practice of human-centered design. Assist in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrate the value of design by working with team members to craft, iterate, and deliver solutions that align with member needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies and documents business problems to help shape a solution for moderately complex cross-organizational projects. 
• Contributes ideas and embed facilitates with cross-functional stakeholders during human-centered design sessions and group discussions.
• Collaborates with team members to ensure work meets agreed upon business requirements.
• With guidance, provides support during all parts of their workstream from discovery to implementation of design artifacts and prototypes.
• Supports human-centered research efforts and the synthesis of research findings in order to determine a direction that aligns with member and employee needs.
• Creates and documents design assets with guidance, leveraging competency in interaction design, visual design and/or content design.
• Participates in critiques and design reviews to offer and receive relevant and focused feedback.
• Demonstrates a foundational understanding of human-centered and service design principles and methodologies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of relevant on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
• A portfolio that demonstrates experience designing digital experiences for mobile and web-based applications.
• Experience developing facilitation, collaboration and consensus building skills.
• Demonstrated proficiency with standard design and workplace applications.  including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
• Demonstrated understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
• Developing written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
• Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.
• Quick learner with solid organizational and prioritization skills

What sets you apart:

• Proficiency in modern design tools, such as Figma.

Compensation range: The salary range for this position is: $69,920- $133,620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.