Deposit Operations Specialist

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
Leader Bank, N.A., a rapidly growing financial institution in Massachusetts, is seeking a dynamic Deposit Operations Specialist to join our Arlington Corporate Office. The Deposit Operations Specialist is responsible for ensuring the accuracy and efficiency of daily deposit operations, including processing ACH, wires, checks, and electronic transfers. This role manages account maintenance, reconciliations, exception resolution, stop payments, and returned items while supporting regulatory reporting and providing operational assistance to branches and other departments. A strong understanding of deposit and retail banking standards is essential to maintain compliance and deliver exceptional service.
In addition to core operational duties, this position plays a critical role in fraud prevention and detection. The specialist will monitor transactions for suspicious activity, investigate potential fraud cases, and apply regulatory requirements such as Regulation E, ACH and Check regulations, and internal risk controls. Collaboration with compliance, risk management, and other teams is key to safeguarding the bank's assets and protecting customer trust.
The core hours for this department are Monday - Friday 8:30AM - 8:30 PM (ET), seeking particular coverage 11:00AM - 7:30PM (ET) and backup as needed through 8:30PM (ET), subject to change for other coverage as needed.
Responsibilities

• Execute a broad range of deposit functions, including account maintenance, item processing, and electronic check review, in accordance with established procedures and compliance standards.
• Proactively monitor, detect, and investigate suspicious activities across all deposit channels (ACH, Debit Cards, ATMs, Electronic Check Review, External Transfers, etc.).
• Collaborate with internal teams to assist with developing and implementing fraud prevention protocols and best practices.
• Ensure accuracy and completion of all deposit transactions and files.
• Collaborate with internal teams to develop and implement fraud prevention protocols and best practices.
• Support internal and external stakeholders by researching and resolving issues promptly to maintain high client satisfaction.
• Assist management in developing and executing reports, metrics, and risk assessments for deposit-related activities.
• Maintain up-to-date knowledge of ACH and Check regulations, REG E, and other relevant compliance requirements.
• Collaborate with other teams and participate in cross-functional projects and initiatives to enhance operational efficiency and client experience.
• Perform additional tasks and responsibilities as assigned to support the evolving needs of the department and organization.

Qualifications

• Bachelor's degree or equivalent
• Excellent organizational skills
• Ability to work independently while handling multiple priorities
• Poses a strong attention to detail
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build strong and effective relationships (both with fellow colleagues and customers)
• Willingness to work overtime as needed
• Positive attitude and eagerness to learn
• Above average proficiency with Microsoft Excel (e.g. pivot tables, VLOOKUP etc.)
• Familiarity with Fiserv Navigator and related products and applications (EFT, Premier etc.)
• Strong understanding in ACH and check regulations
• Proficiency in applying fraud risk principles including preventative and detective controls
• Strong analytical, problem solving and critical thinking skills

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Salary Minimum: $51,971.00 - Salary Max: $77,957.00
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.
Leader Bank, N.A., is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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