Delivery Manager, Incident Response Partner Services (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a highly motivated, self-driven incident response manager to oversee forensic investigations performed by CrowdStrike’s trusted partners. This Partner Services manager will be dedicated to making a difference in global security by protecting organizations against a wide range of attackers. This manager will coordinate directly with both CrowdStrike’s incident response leadership and the leadership of our partners and customers, representing CrowdStrike and helping deliver high-quality results during high-stakes incident response investigations.

 

Am I a Partner Services Delivery Manager Candidate?

• Have you led teams through complicated incident response investigations?

• Have you managed and built trust with teams of incident responders? 

• Are you comfortable with communicating about technical incident response findings to customer leadership, especially during high-pressure situations?

• Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches?

• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?

• Do you crave new and innovative work that actually matters to your customer?

• Do you have an Incident Response or Information Security background that you’re not fully utilizing?

• Are you a mentor who can naturally teach your colleagues new methods and approaches?

• Do you love working around like-minded, smart people who you can learn from on a daily basis?

 

What You'll Do:

• Oversee incident response engagements performed by CrowdStrike’s partners

• Provide practical connections between partner responders and CrowdStrike’s incident response practice

• Help ensure alignment between customers and CrowdStrike partners around investigation scope, objectives, and level of effort involved to complete objectives 

• Support partners in effectively communicating with executives on the topics of forensics and malware analysis

• Help train partners on new methods to hunt for bad actors across large sets of data

• Effectively coordinate under the direction of outside counsel

• Coach and mentor partners on advanced methods of  performing host and/or network-based forensics across Windows, Mac, and Linux platforms

• Help review and provide strategic, applicable, and feasible recommendations to help mature the security posture of organizations during and after an incident

• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with CrowdStrike quality standards

• Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events

 

What You'll Need:

Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment

• Previous experience developing and managing partner relationships in a consulting environment, preferably involving incident response

• Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists

• Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise

• Network Forensic Analysis: strong knowledge of network protocols, network analysis tools like Bro/Zeek or Suricata, and ability to perform analysis of associated network logs

• Reverse Engineering: ability to understand the capabilities of static and dynamic malware analysis

• Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations

• Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations

• Cloud Incident Response: knowledge in any of the following areas: AWS, Azure, GCP incident response methodologies

 

Additionally, all candidates must possess the following qualifications:

• Capable of reviewing technical investigation results for accuracy, consistency, and completeness

• Desire to grow and expand both technical and soft skills

• Strong project management skills

• Contributing thought leader within the incident response industry

• Ability to foster a positive work environment and attitude

• Ability to travel on short notice, up to 30% of the time

Education: 

BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Applicants without a degree but with relevant work experience and/or training will be considered.

 

#LI-Remote

#LI-AC1 

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $125.000 - $190.000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:10-05-2025