The Delivery Manager oversees Professional Services operations, ensures financial targets are met, leads technical teams, and fosters key partnerships, focusing on Azure solutions and client satisfaction.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Digital Velocity Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
* What you'll do:
* Attain revenue and gross profit growth targets while collaborating with Sales and Delivery teams to achieve practice goals.
* Collaborate with the solutions practice to develop strategy and service offerings for the Azure portfolio, ensuring alignment with industry shifts toward AI and data modernization.
* Ensure the incorporation of Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) best practices in all client solutions.
* Manage project financials, team utilization, and practice profitability.
* Build and maintain strategic relationships with key partners, including Microsoft and HashiCorp, to evangelize CDW capabilities and address market gaps.
* Act as an escalation point for client issues and conduct face-to-face loyalty meetings with top-tier clients to ensure high satisfaction.
* Validate and approve Statements of Work (SoWs) and align with Go-to-Market teams to implement sales strategies through delivery.
* Attract, recruit, and retain top-tier Azure talent to scale practice growth.
* Accelerate technical and professional development through coaching, ensuring a focus on consultative soft skills that allow engineers to translate complex Azure architectures into business outcomes for clients.
* Ensure the team possesses the necessary skills in Agentic AI, Azure AI, Platform Engineering, Azure Kubernetes Service (AKS), and FinOps to meet evolving market demands.
* Monitor and resolve coworker satisfaction issues and collaborate with Senior PSMs on compensation and bonus structures.
* Foster a Community of Practice within the Azure team to encourage knowledge sharing of emerging patterns, reusable IaC modules, and lessons learned from complex client engagements.
What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* Proven experience in consulting management and leading/scaling technical teams.
* 2- 5 years of experience with P&L responsibility.
* Deep knowledge of Microsoft Azure, Cloud Native patterns, Infrastructure as Code (Bicep/Terraform), and DevOps solutions.
* Strong negotiation, presentation, and risk management skills.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Travel: Ability to travel up to 20%. Pay range: $121,450 - $176,080 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Digital Velocity Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
* What you'll do:
* Attain revenue and gross profit growth targets while collaborating with Sales and Delivery teams to achieve practice goals.
* Collaborate with the solutions practice to develop strategy and service offerings for the Azure portfolio, ensuring alignment with industry shifts toward AI and data modernization.
* Ensure the incorporation of Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) best practices in all client solutions.
* Manage project financials, team utilization, and practice profitability.
* Build and maintain strategic relationships with key partners, including Microsoft and HashiCorp, to evangelize CDW capabilities and address market gaps.
* Act as an escalation point for client issues and conduct face-to-face loyalty meetings with top-tier clients to ensure high satisfaction.
* Validate and approve Statements of Work (SoWs) and align with Go-to-Market teams to implement sales strategies through delivery.
* Attract, recruit, and retain top-tier Azure talent to scale practice growth.
* Accelerate technical and professional development through coaching, ensuring a focus on consultative soft skills that allow engineers to translate complex Azure architectures into business outcomes for clients.
* Ensure the team possesses the necessary skills in Agentic AI, Azure AI, Platform Engineering, Azure Kubernetes Service (AKS), and FinOps to meet evolving market demands.
* Monitor and resolve coworker satisfaction issues and collaborate with Senior PSMs on compensation and bonus structures.
* Foster a Community of Practice within the Azure team to encourage knowledge sharing of emerging patterns, reusable IaC modules, and lessons learned from complex client engagements.
What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* Proven experience in consulting management and leading/scaling technical teams.
* 2- 5 years of experience with P&L responsibility.
* Deep knowledge of Microsoft Azure, Cloud Native patterns, Infrastructure as Code (Bicep/Terraform), and DevOps solutions.
* Strong negotiation, presentation, and risk management skills.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Travel: Ability to travel up to 20%. Pay range: $121,450 - $176,080 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Agentic Ai
Azure Ai
Azure Kubernetes Service
Bicep
DevOps
Finops
Infrastructure As Code
Azure
Platform Engineering
Terraform
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