Deal Desk Analyst, Lead

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WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

The Deal Desk Lead is responsible for streamlining deal execution and driving operational efficiencies across the sales cycle, while managing commercial compliance for the business. This position will join our growing Revenue Operations team where they will forge strong partnerships with other business stakeholders, working cross functionally with Sales, Finance, Customer Success and Legal. A qualified candidate will have hands-on experience in the SaaS industry with an understanding of CPQ/CLM tools like Salesforce CPQ and Docusign.

Day to Day Responsibilities​ 

Contract Management & Deal Execution

• Draft, review, and manage customer agreements

• Work in lock step with the Legal team on all agreement language and clause management. 

• Manage contract execution and reporting, overseeing workflows for accuracy and data integrity.

• Own reporting of contract commercials and deliverables.

• Ensure clean ticket hygiene and manage escalations toward month-end.

Pricing Analysis, Optimization and Reporting 

• Consult on pricing and discounting scenarios with Sales and Finance teams, running margin analysis to arrive at data driven outcomes. 

• Develop and track metrics to assess discount usage and trends over time. 

• Optimize process and pricing over time, in conjunction with Sales and Finance goals.

Strategic, Cross-Functional Collaboration 

• Collaborate with Sales, Finance, Legal and Billing teams to develop and implement deal process, efficiencies, and pricing strategies.

• Assess and optimize Deal Desk’s activities and initiatives, ensuring alignment with overall business strategy.

Training and Enablement 

• Maintain and update contract and pricing guidelines, internal SOPs, and Deal Desk enablement content

• Communicate pricing analysis, deal strategy, and contracting approach to internal audiences, ensuring synchronization across the business. 

Required Skills 

• Strong understanding of SaaS contract structures, pricing strategies, and revenue recognition principles.

• Experience working with Salesforce, DocuSign, Zendesk (preferred) and contract lifecycle tools.

• Exceptional attention to detail with proven ability to manage and prioritize multiple deal flows and deadlines.

• Familiarity with SaaS customer agreement structures, comfort with internal legal counsel.

• Excellent written and verbal communication skills; ability to explain complex processes clearly.

• Strong proficiency in Excel

• Self-starter with a process-oriented mindset and a passion for enabling sales success.

​Minimum requirements include:

• Prior SaaS and/or tech industry experience

• Degree in field related to Business, Finance, Mathematics, Economics, or similar requirements

• Minimum 5+ years experience in Deal Desk, Sales Operations, Revenue Operations, Pricing or similar positions 

• Strong interpersonal and communication skills

• Demonstrated ability to manage complex analyses, summarize, and implement recommendations

• Prior work in cross-functional environments, with demonstrated ability to build strong relationships with sales and related teams

Perks and Benefits

• Company Stock Options (Every employee is an owner in the company)

• Great Health Benefits (Medical, Dental, Vision, Life Insurance, Accident & Critical Illness)

• Fertility Benefits (IVF/Fertility drug coverage)

• HSA Company contribution $750 for employee / $1500 for family

• 401(k) with a 4% match

• Disability Insurance 

• Paid Family and Caregiver’s Leave

• Employee Assistance Program

• Generous Vacation Time (Who doesn’t like time off)

• One-time $500 payment to set up your home office

• 4 Company Wellness Days a year

• 1 floating holiday

• $100 monthly wellness allowance to spend on what you want

• Free subscription to Calm

• Pet Insurance

• On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

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We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.