The Senior Consultant will provide customer support for Dynamics 365 ERP, troubleshoot issues, configure systems, and improve operational metrics. Responsibilities include communication with stakeholders, developing documentation, and training users on various modules.
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Description
As a member of the Managed Services team, the Dynamics 365 Finance and Operations Supply Chain T&L Support Consultant will help MCA Connect deliver world-class customer service. A Managed Services Support Consultant will be self-motivated to troubleshoot and resolve issues with the Dynamics 365 ERP application. The Support Consultant will own the issue and work with customers, partners, and team members until resolution is delivered. The T&L Support Consultant’s primary focus will be assisting customers with the Sales and Marketing, Procurement and Sourcing, Inventory Management, Master Planning, and Warehouse Management modules; however, other modules and basic Dynamics 365 ERP functionality is expected. They will also be involved in improving operational metrics, business case development and performance measurement.
Responsibilities
- Provide outstanding customer service and achieve client satisfaction
- Monitor and triage new support cases
- Troubleshoot issues and deliver high quality solutions
- Effectively communicate to customers, partners, team members, and management
- Support team members
- Develop whitepapers, best practice knowledge base, and articles
- Create, develop, and deliver proactive services with the use of new features or common repetitive areas
- Maintain effective customer relationships
- Log incidents and document communications in CE
- Follow established standards & methodologies
- Optimize individual utilization
- Continue your professional education by setting specific annual training goals
- Participate in larger project initiatives and lead process area-specific workstreams
- Design and document functional specifications for warehouse operations within Dynamics 365 Supply Chain Management, including picking, packing, shipping, receiving, put-away, and inventory counting.
- Configure and customize Dynamics 365 warehouse management module based on the defined requirements, including setting up warehouse locations, reservation hierarchy, wave, work, location directives, mobile device and labels.
- Provide comprehensive training to business process owners on the warehouse management functionalities within Dynamics 365, including system navigation, configuration, process, and key features.
Qualifications
- Minimum of 5 years Dynamics 365 ERP Manufacturing/Supply Chain experience
- Minimum of 2 years of Dynamics 365 ERP implementation experience
- Minimum of 2 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment)
- Minimum 5 years of industry and/or consulting experience
- Certification in Dynamics 365 ERP T&L certification within first 90 days of employment.
- Strong industry experience within Supply Chain or Materials Management
- Experience with implementing and supporting advanced warehouse (WMS) functionality
- Working knowledge of transportation management systems (TMS)
- Working knowledge of industry specific best practices
- Excellent communication, planning and organization skills
- Strong customer relationship skills
- Ability to establish priorities and work independently
- Ability to travel up to 50%
- Bachelor’s Degree or equivalent combination of education and experience
- English: Fluent
- Valid Driver’s License
Desired Qualifications
- Dynamics 365 ERP 2012 experience
- Bachelor’s degree in Supply Chain Management, Operations Management or related field
- Microsoft Dynamics 365 ERP Certification in at least one other module
- Experience with other Dynamics 365 ERP Modules
- Experience with Landed Cost
- Experience with SPS EDI, RF Smart, or other ISVs a plus
- APICS CPIM or CSCP
Why work for MCA Connect?
Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:
· Work/Life Balance with Unlimited Paid Time Off (UPTO)
· 401k Plan with Company Matching Contribution
· Monthly Stipend for Home Office Expenses
· Subsidized Medical, Dental and Vision Coverage
· Health Savings and Flexible Spending Accounts
· Company Paid Life and Disability Insurance
· Training, Certification and Continuing Education Support
MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.
MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!
Top Skills
Dynamics 365 Erp
Supply Chain Management
Transportation Management System (Tms)
Warehouse Management System (Wms)
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