CX Product and Platform Specialist

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is a fast-growing global dental technology company headquartered in the U.S., hiring Product and Platform Support Specialists to deliver best-in-class technical support to our dental offices and clinicians using Dandy’s dental scanning hardware and software. You will serve as a front-line product expert for client-facing hardware (specifically 3D intraoral scanning devices) and software, ensuring practices can seamlessly navigate digital dental workflows. You will manage live inquiries and troubleshoot technical issues, often providing critical assistance during urgent, patient-facing moments.

Looking to hire immediately for an upcoming training cohort start on 3/23 and requires travel to Provo, UT the week of 3/23-3/27

Key Responsibilities

• Live Clinical & Tech Support: Provide real-time support to dental practices via phone, chat, and email, coaching users on best practices for capturing images and using intraoral scanners.

• Technical Troubleshooting: Resolve hardware and software issues for Windows 10 PCs, peripherals, and device connectivity.

• Workflow Optimization: Review dental orders and assist with troubleshooting digital workflows to ensure doctors receive what they need on time.

• Cross-Functional Collaboration: Work with Account Managers, Lab Operations, and Product teams to identify operational bottlenecks and escalate complex cases.

• Documentation & Scaling: Maintain accurate documentation in support systems (e.g., Zendesk, Slack) and utilize SaaS tools to build scalable processes.

• Customer Excellence: Surprise and delight customers through superior issue resolution and relationship-building, prioritizing speed and accuracy when patient care is involved.

What We’re Looking For

• Experience: 1+ years of experience in a healthcare technical support, IT, or clinical tech environment.

• Communication: Strong written and verbal communication skills with the ability to guide users through step-by-step technical fixes.

• Technical Proficiency: Experience with Windows 10, Google Suite, and basic networking infrastructure.

• Industry Knowledge: Familiarity with healthcare or dental practice workflows is required.

• Mindset: A desire to work in high-velocity environments, a "roll up your sleeves" attitude, and the ability to remain calm under pressure.

Bonus Points For

• Specialized Dental Tech: Exposure to platforms such as 3Shape, CAD/CAM software, or specific intraoral scanners.

• Certifications: CompTIA A+ and/or Microsoft Technology certifications.

• Language: Fluency in a second language.

Work Requirements & Schedule

• Status: This is a full-time role hourly role eligible for benefits.

• Hours: Shifts are aligned to peak operations: Monday - Friday (between 8am - 9pm ET) and Saturday (9am - 4pm ET).

Setup: Remote/work-from-home setup with reliable internet, power backup, and a computer meeting minimum technical specifications.

Req ID: J-1023

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.