CX Business Architect - REMOTE

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

Responsibilities

• Provide thought leadership to develop innovative business solutions for our clients
• Identify and pursue longer term initiatives that help maintain and grow accounts
• Prioritize features for major initiatives when planning releases
• Refine features in the backlog to clearly define requirements, benefits, and priorities
• Optimize delivery processes and methodologies to enhance efficiency and results
• Lead business requirements sessions with client staff
• Contribute as a member of delivery teams for business case development, design and testing
• Assist in mapping requirements to designs, maintaining traceability through the process
• Support the management of client expectations through day-to-day interactions with clients
• Guide client understanding of proposed solutions and the business value they will bring
• Own and drive the completion of project deliverables
• Develop, maintain and grow client relationships

Requirements

• 10+ years of business consulting experience on contact center, self service, and CX projects
• 5+ years on large-scale IVR projects
• Ability to develop business strategies based on analytical skills and business knowledge
• Experience working in large, complex client environments
• Excellent written and oral communication skills
• Excellent presentation skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.