Customer1 Business Process Designer - 5978977

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

This position is for a Customer1/Business Analyst to translate the needs and issues identified by the business into technology solutions in the Customer1 CIS application. This requires the analyst to understand the underlying business need, assess the impact of the need, capture, analyze, and document requirements and support the communication and delivery of those requirements to the users and the IT development team.

This includes the following business functions:

• Technical and Functional Subject-Matter Expert (SME) Support of Customer/1 application

• Requirements Gathering

• Functional Analysis

• Documentation of Functional Requirements

• User Approval and Sign-Off of Requirements

• Development of User Acceptance Test Plan

• Development of Post-Production Verification Requirements

• Functional and technical support of UAT Testers and Developers

• Support/analysis of production abends and end user application issues

Must have Customer/1 skills in the Billing functional area.

Cross-project Application Sr Architect in Customer/1 Billing to provide cross-Portfolio Product Architect Support for the Customer/1 Practice.

Will be primarily staffed year 1 on Ameren but expected to act as SME and Functional Architect in Billing across the Capability. Providing support across the full portfolio of Customer/1 projects teams for complex projects and issues support. Example Projects: PPL, SoCo, Ameren, National Grid, etc.

Basic Qualifications:

• Minimum of 5 years' experience

• Customer 1 Billing, Finance

• COBOL Mainframe

• 40-60% in office onsite per week if local to the Tampa Bay area

• High School Diploma or GED

Preferred Qualifications:

• Business requirement analysis

• Conversion metrics activities

• Managing a team project

• Leadership Skills

Role Location

California – $81.00 - $86.00/hour

Cleveland – $81.00 - $86.00/hour

Colorado – $81.00 - $86.00/hour

District of Columbia – $81.00 - $86.00/hour

Illinois - $81.00 - $86.00/hour

Maryland – $81.00 - $86.00/hour

Massachusetts – $81.00 - $86.00/hour

Minnesota - $81.00 - $86.00/hour

New Jersey/New York – $81.00 - $86.00/hour

Washington – $81.00 - $86.00/hour

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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