Serve as technical liaison between product, business, and development teams to define specifications, support application releases, manage change/defects, document integrations, and ensure performance, security, and cross‑functional alignment across Cloud, Infrastructure, and Security domains.
This is a remote position.
Position description:
The Technical Analyst will work directly with the Tech Developers and Business Team to implement and support technical solutions to meet organizational objectives. The Tech Analyst will assist the Product Team with prioritizing user requirements, overseeing system changes and researching new tools in alignment with industry trends. The position will develop, analyze and amend technical specifications for delivery to the development team. The Analyst will address and (working with the developers) solution any relevant problems or roadblocks and ensure high levels of performance and security. The position will report directly to the Technical Manager.
The candidate will need to be able to make progress in a fast-paced environment with little oversight.
General:
Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers.
Coordinate and assist the Development Team with application support (quarterly releases, defects, change management).
Work across cross-functional domains including Cloud, Infrastructure, and Security to ensure proper engagement of the development team when architecting, building, and supporting application architecture and integration.
Document the integration of multiple systems (new and legacy) while reconciling the needs of other cross-functional teams or product portfolios.
Communicate with stakeholders as needed to understand their functional requirements.
Define, develop, and review technical specifications.
Keep abreast of technology trends and developments.
Required skills:
BS/BA in Comp Sci, Engineering or a related field and 7+ years of related work experience.
Proven experience as an IT Systems, Product, or Business Analyst (or similar role).
Strong relationship management skills, with the ability to work on cross-functional teams.
Experience working in a solution delivery environment.
Excellent communication skills including the ability to explain technical details.
Excellent analytical skills with strong problem-solving aptitude.
Preferred Skills:
Prior Electric Utilities industry experience.
Prior experience with large complex enterprise systems.
Familiarity with programming languages like C#, Java, VB.
Knowledge of databases, system security and troubleshooting.
Experience in multiple project management methodologies (Agile, Waterfall, SAFe, etc.).
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manage and resolve attorney-represented auto and homeowner bodily-injury claims. Investigate coverage, liability, and damages; prepare for trials/hearings; manage outside counsel and billing; refer suspected fraud to SIU; ensure accurate reserves and file documentation; communicate with policyholders and stakeholders.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.
Insurance • Financial Services
Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.
Top Skills:
ExcelMicrosoft OutlookMicrosoft Word
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
