Customer Support Specialist

Company Overview 

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.    

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.  At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.     

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. 

Customer Support Specialist

We are seeking a proactive, empathetic, and detail-oriented Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, ensuring their questions are answered, concerns addressed, and overall experience with our products/services is positive and efficient. The ideal candidate is comfortable handling a high volume of inbound calls while maintaining professionalism and excellent service quality.

Essential Duties & Responsibilities

• Respond to a high volume of customer inquiries
• Provide accurate information about services, policies, and procedures
• Troubleshoot customer issues and guide them through appropriate solutions or escalate to relevant departments
• Maintain composure and efficiency in fast-paced environments with back-to-back customer interactions
• Identify trends in customer issues and report them to management or relevant departments
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.  
• Answers questions about the organization and provides callers with addresses, directions, and other information.  
• Complete word processing, graphical, spreadsheet and database assignments as requested.  
• Compiling, formatting, editing, and revising reports and presentations.  
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Maintain reliable internet/service connection to perform job duties
• Book travel arrangements as needed; prior experience booking travel preferred 
• Experience with Concur or similar travel and expense platforms preferred
• Travel requirement: This job does not require travel.

Education & Experience

• High school diploma or equivalent (Bachelor’s degree preferred)
• Proven experience in a customer support or customer service role, preferably in a high call volume environment
• Proven experience booking travel arrangements and completing expense reports
• Excellent verbal and written communication skills
• Ability to multitask, stay organized, and manage time effectively under pressure
• Patience and strong problem-solving abilities
  
• Comfort with working in a structured environment with performance metrics
• Bilingual or multilingual capabilities preferred

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

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