Provide day-to-day customer support via phone and email: respond to high-priority requests, give order status updates, support implementations, process returns, facilitate order completion, and coordinate with internal teams to meet customer needs and resolve issues.
What You Will Work On
- Foster positive customer relationships through day to day interaction
- Respond to high priority voice and email requests
- Provide status updates on orders
- Customer implementation support
- Correct products that are returned by customers
- Facilitate order completion
- Work with other departments to help process workflow and ensure customer needs are met
Who We Are Looking For
- Excellent verbal and written communication skills
- Proficient in MS Excel skills and capable of manipulating large spreadsheets of data
- Demonstrated strong work ethic
- Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
- Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
- Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects
- Quality Assurance experience is a plus
- Prior customer service experience is a plus
- Experience working on the Commercial and/or Quality Assurance teams is a plus
- Ability to work overtime (OT) when needed
What You Can Expect
- Compensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
- Inclusive benefits package offering:
- Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
- Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
- Career and skill development resources to help advance your career and personal growth.
- A mission-driven environment where your work makes a measurable impact on the real estate industry.
What We Value
- Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.
- Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
- Lift others up - We lead with empathy and strive to improve the lives of those around us.
- Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
- Raise the bar - We don’t settle for industry standards, we redefine them.
Similar Jobs
Healthtech • Software
Provide technical customer support and troubleshooting for a healthcare patient-journey SaaS, handle bug escalation and data requests, support product implementations, translate technical issues for engineering, and improve documentation and processes while serving as the voice of the customer.
Top Skills:
APIsDatadogJSON
Biotech
Serve as primary contact for accounts and sales to resolve customer inquiries and escalations, manage ordering and sample issues, communicate delays, ensure timely test reporting, maintain PHI/privacy compliance, and support special projects while documenting interactions.
Top Skills:
Cloud-Based Call CenterCustomer PortalsEfaxGoogle SuiteLaboratory Information Management SystemsSalesforce ServicecloudSecure Email
Information Technology • Sales • Software • Business Intelligence
Provide first-line customer support via email, phone, and chat; troubleshoot product issues, log incidents, monitor social media complaints, relay feedback to Product/Sales/Marketing, and assist in training junior reps.
Top Skills:
Crm SystemsHelp Desk SoftwareRemote Support ToolsSocial Media Monitoring
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
