Provide empathetic first-line support to patients and providers via phone, email, and chat. Manage appointment and platform inquiries, resolve issues, coordinate with internal teams, maintain accurate interaction records, and protect patient confidentiality and data privacy.
This is a remote position.
We are seeking a compassionate and highly professional Customer Support Specialist to join a growing telehealth organization. This role involves supporting patients and healthcare providers, ensuring a seamless and positive experience across all touchpoints.
Requirements
Key Responsibilities
- Serve as the first point of contact for patients and providers via phone, email, and chat
- Handle inquiries related to appointments, services, and platform usage
- Resolve issues efficiently while maintaining a high level of empathy and professionalism
- Coordinate with internal teams to ensure timely resolution of requests
- Maintain accurate records of interactions and follow-ups
- Uphold a strong standard of patient confidentiality and data privacy
Requirements
- Fluency in English (spoken and written) is required
- Previous experience in customer support, preferably in healthcare or telehealth
- Strong communication and interpersonal skills
- Ability to handle sensitive situations with empathy and professionalism
- Excellent problem-solving and follow-through skills
- Comfortable using digital tools, CRMs, and support platforms
Preferred Qualifications
- Experience working with telehealth platforms or healthcare providers
- Background in healthcare administration, nursing support, or similar fields
- Multilingual is a plus
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