Provide remote customer support by resolving issues, answering queries, and guiding product use to maintain satisfaction and positive user experiences.
This is a remote position.
As a Customer Support Representative, you will provide exceptional support to our clients by resolving issues, answering queries, and offering product guidance. You will play a key role in maintaining customer satisfaction and ensuring a positive user experience.Requirements
- High school diploma or equivalent; Bachelor’s degree preferred
- Strong communication and problem-solving skills
- Ability to handle customer inquiries and complaints professionally
- Familiarity with CRM software
- Patience and empathy in dealing with customers
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Remote work flexibility
- Professional development opportunities
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
