Join the Flex Customer Experience team to provide empathetic support via email, chat, and phone while collaborating across teams to improve products and tools.
Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex is a fully remote company and this role can be performed from anywhere.
Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.
✅ What You’ll Do
- Be the face of Flex, delivering empathetic and precise support via email, chat, and phone.
- Quickly identify and resolve complex issues independently, thinking creatively and resourcefully.
- Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation.
- Create and maintain helpful resources like FAQs and guides to empower users.
- Analyze customer interactions to identify trends and areas for improvement in our products and processes.
- Propose improvements to internal tools and workflows, driving efficiency and productivity.
⚡️What Makes You a Great Fit
- You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions.
- You’re naturally curious, someone who enjoys investigating and solving problems.
- You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs.
- You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset.
- You're dependable and work independently without needing supervision.
- You thrive in fast-paced environments with dynamic priorities.
👀 What We’re Looking For:
- Fluent in English with exceptional communication skills.
- Availability to work nights and weekends.
- 2+ years of experience in fintech or financial customer support.
- Familiarity with tools like Zendesk, Salesforce, and HubSpot.
Top Skills
Hubspot
Salesforce
Zendesk
Similar Jobs
%20Logo.png)
Artificial Intelligence • Machine Learning • Software
Provide remote customer support for CDK products, resolving technical inquiries through phone, email, and chat, while documenting issues and guiding clients to timely resolutions.
Top Skills:
Footprints)iOSLinuxMicrosoft O/SMobile DevicesRemedySQLTicketing Systems (ClarifyUnixWindows
Software
The Customer Support Representative provides technical support, resolves customer issues, educates clients on best practices, and documents interactions using Salesforce.
Top Skills:
Five9Google SuiteSalesforceSlack
Software
The Customer Support Representative provides technical support, troubleshooting issues, and educating customers on using OPENLANE's products and services while ensuring exceptional customer experiences.
Top Skills:
Five9Google SuiteSalesforceSlack
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
