Customer Support Engineer I-II

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Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Support Engineer I-II (Remote).

What you will do:

• Serve as a technical point of contact for customer‑reported product and service issues, helping identify root causes and drive timely, permanent solutions.
• Manage day‑to‑day issue resolution activities, including investigation, coordination of containment actions, and follow‑through to final corrective action.
• Communicate issue status, risks, and resolution plans to internal stakeholders such as sales, service, manufacturing, quality, and suppliers; Level I provides updates, while Level II leads communication for complex cases.
• Analyze field data, warranty information, and customer feedback to understand impact, trends, and priorities.
• Provide on‑site support to key customers as needed to assess reported concerns, verify conditions, and support rapid containment.
• Collaborate with engineering and manufacturing teams to support design improvements, process changes, or service actions that prevent repeat issues.
• For Level II, lead high‑priority or escalated customer issues, mentor less‑experienced engineers, and help refine service and quality processes.

Who you are:

• A customer‑focused problem solver who enjoys digging into technical issues and seeing them through to resolution.
• A clear and confident communicator who can explain complex technical topics to both technical and non‑technical audiences.
• Highly organized, able to manage multiple issues at once while maintaining attention to detail and follow‑up.
• Collaborative by nature, building strong working relationships across engineering, service, sales, and operations teams.
• Calm under pressure, with the judgment and professionalism needed to support high‑visibility customers and escalations.

What you will need:

Level I:

• Bachelor’s degree in Engineering or a related technical field preferred.
• 5-7 years of relevant experience in customer support, service engineering, quality, or a related role within an industrial, manufacturing, or equipment environment.

Level II:

• Bachelor’s degree in Engineering or a related technical field preferred.
• 8-10 years of relevant experience, including ownership of complex customer issues or escalations in an industrial, manufacturing, or equipment environment.

Skills, Experience & Abilities     

• Strong working knowledge of mechanical, electrical, and hydraulic systems commonly found in industrial or mobile equipment.
• Ability to read and interpret engineering drawings, wiring diagrams, schematics, and service documentation.
• Experience with structured problem‑solving and root cause analysis methodologies.
• Understanding of equipment safety, application requirements, and regulatory considerations relevant to industrial products.
• Proficiency in analyzing field data and translating findings into actionable recommendations.
• Strong written, verbal, and presentation skills, with the ability to tailor communication to different audiences.
• For Level II, demonstrated leadership skills, including influencing without authority and guiding cross‑functional teams toward resolution.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-ARD

#LI-REMOTE

Job Type

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Travel Required

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Field-Based

Relocation Assistance Available