Customer Support & Billing Specialist (Remote, Philippines)

About the Role: Newsela is looking for a dedicated Support & Billing Specialist to join our remote team in the Philippines. In this role, you will be one of the primary points of contact for our customers, primarily teachers, guiding them through the subscription and renewal process.

Key Responsibilities:

• Conduct phone calls and emails to schools to facilitate timely renewals.
• Generate quotes, process orders, and manage invoicing.
• Discuss billing information with customers which includes payment timing, billing address information, and due dates
• Assist customers with basic troubleshooting and account inquiries.
• Use Google Sheets and Salesforce or Excel to track customer interactions and billing cycles.

Requirements:

• At least 1 year of customer service or billing experience with a U.S.-based company.
• Proficiency in Google Docs and Spreadsheets (Excel or Salesforce experience is a plus).
• Exceptional organizational and communication skills.
• Written and verbal English fluency
• Experience working US based hours (PHL night shift)
• Hours: Full-time (40 hours/week), Monday–Friday, 8:00 AM – 5:00 PM ET.
• Candidates must have access to and be willing to use their personal computer or laptop for this role. The device can be a Mac (Apple) or PC product.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. Candidates must have access to and be willing to use their personal computer or laptop for this role. 

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

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