Provide friendly customer assistance via phone, email, and in person; respond to inquiries; maintain and update customer records; coordinate with internal teams to resolve requests; assist with scheduling, documentation, administrative tasks, and escalate complex issues while supporting operational duties.
Company Description
At Park 6 Logistic, we are committed to delivering dependable logistics and operational support through teamwork, efficiency, and innovation. Our employees are the foundation of our success, and we foster a collaborative environment where individuals are encouraged to grow, develop new skills, and build rewarding careers. If you're motivated, detail-oriented, and ready to contribute to a fast-paced operation, we'd love to hear from you.
Job DescriptionPark 6 Logistic is seeking a motivated and detail-oriented Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will provide outstanding customer assistance, help resolve inquiries efficiently, and support daily administrative and operational activities. This position is ideal for individuals who enjoy communicating with people, solving problems, and contributing to a collaborative workplace.
Responsibilities
- Provide professional and friendly assistance to customers via phone, email, and in person.
- Respond to customer inquiries and provide accurate information regarding company services.
- Maintain and update customer records with accuracy and attention to detail.
- Coordinate with internal departments to ensure timely resolution of customer requests.
- Assist with scheduling, documentation, and general administrative tasks.
- Monitor customer concerns and escalate complex issues when appropriate.
- Maintain a positive customer experience while meeting company service standards.
- Support the team with additional operational duties as needed.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Positive attitude with a customer-focused mindset.
- Ability to multitask and adapt in a fast-paced environment.
- Basic computer proficiency and willingness to learn new systems.
- Strong attention to detail and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Professional demeanor with a commitment to delivering excellent service.
- Competitive Salary: $34,000 – $39,000 annually.
- Comprehensive training and ongoing professional development.
- Career growth opportunities within a growing logistics company.
- Supportive and collaborative work environment.
- Opportunity to develop customer service, communication, and organizational skills.
- Stable full-time employment with long-term advancement potential.
- Work alongside experienced professionals dedicated to operational excellence
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
