Customer Support Analyst

The company where you can make an impact and bring value.

Job Summary:

Solentra, a Cultura Technologies company, is seeking a versatile and dynamic Customer Support Analyst to join our team.
As a Customer Support Analyst, you will provide administrative, operational, and customer service support for the OneWeigh product team, ensuring timely support case resolution using Salesforce. This involves reporting software issues and enhancements, performing product demos, travel onsite for product implementations and general customer support for software products. The ideal candidate will have OneWeigh experience and passion in the Agricultural industry and understand Ag business.
Solentra, a Cultura Technologies company, provides software solutions to the agribusiness industry with simplified business and information management. Our software products improve yields and quality, reduce the variability of results, streamline business processes, enhance business analysis and decision-making, track, capture, and manage data, and deliver peace of mind with risk mitigation products.
Our set of solutions and services are designed to enhance productivity and customer service through automating and streamlining tasks– from back-office functions such as accounting, financials, payroll, inventory, and patronage to operations such as grain handling, crop planning, precision analysis, bin management, traceability, retail transactions, and fuel tracking.

Job Description:

Key Responsibilities:

• Provide intermediate Level 1 & 2 customer support with Solentra’s OneWeigh & binSight software products.
• Ensure customer issues are resolved or escalated within specified target resolutions times
• Track and Document customer communication and case resolution on each case in our CRM system (Salesforce.com) and Project Management software (JIRA)
• Create customer quotes, ensuring timely delivery & accuracy
• Perform product demos, and developing user manuals
• Responsible for deploying, configuring, and installing software solutions at client's physical location
• Collaborate with cross-functional teams including delivery & support managers, product managers and development teams.

Key Skills and Competencies:

• Customer Service: Excellent communication, interpersonal, and problem-solving skills.
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain accurate records.
• Computer Skills: Proficiency in using CRM software, spreadsheets, and other relevant tools.
• Communication Skills: Clear and effective verbal and written communication skills.
• Analytical Skills: Ability to analyze data, identify trends, and make recommendations.
• Adaptability: Ability to learn new technologies and adapt to changing business needs.

Travel:

Travel to customer sites in remote locations across the Midwest, annual company meeting in the U.S. and industry conference will be required.  Travel will be expected up to 15% as necessary.

Required Experience:

• Knowledge of agribusiness, specifically at a grain processing facility
• 2 years’ experience supporting and assisting customers
• 1-2 years’ experience selling agriculture products
• Associate degree or 4 years agricultural industry experience

Preferred Experience:

• 1-3 years’ experience working at grain processing facility with OneWeigh or binSight exposure.
• Experience or knowledge of Microsoft product suite, JIRA or CRM(Salesforce)

This is a remote opportunity; can work anywhere in the US

The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

Worker Type:

Regular

Number of Openings Available:

1