Customer Success & Talent Success Assistant

We need an English-fluent Customer Success & Talent Success Assistant, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?
The Customer Success / Talent Success Assistant plays a key role in supporting both our clients and our talent community. This position ensures a smooth experience throughout the talent lifecycle—from onboarding to performance monitoring—while maintaining strong communication with clients and internal teams. The ideal candidate is detail-oriented, proactive, people-focused, and highly organized.

Responsibilities:

Talent Success & Support

• Assist in the onboarding process for new talent, ensuring all steps are completed accurately and on time.
• Prepare and maintain up-to-date records of talent documentation, performance notes, and compliance requirements.
• Monitor talent engagement and respond to inquiries, concerns, or requests in a timely manner.
• Support performance check-ins, gather feedback, and escalate issues to senior team members when necessary.
• Coordinate scheduling for interviews, evaluations, and internal meetings.

Customer Success Assistance

• Support Customer Success Managers with client onboarding and ongoing relationship management.
• Prepare and maintain client documentation, reports, and account updates.
• Assist in resolving client questions, issues, or requests by coordinating with internal teams.
• Track client-talent interactions and ensure satisfaction metrics are consistently met.

Operational & Administrative Support

• Maintain dashboards, databases, and CRM/ATS records with high accuracy.
• Support cross-functional communication between Talent, Operations, and Customer Success teams.
• Help identify process improvements to enhance the talent and client experience.

Requirements:

• 1–2 years of experience in Customer Success, HR, Talent Management, or Administrative roles.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities in English.
• Ability to handle multiple tasks and deadlines simultaneously.
• Proficiency with CRM tools, ATS platforms, spreadsheets, and digital communication tools. (Preferred)
• Customer-centric mindset and a proactive, solution-oriented attitude.
• Experience in remote or global teams is a plus.
• Experience in staffing, recruitment, or talent-focused organizations. (Preferred)
• Familiarity with client management and service operations workflows. (Preferred)
• Ability to identify and prevent potential talent or client experience challenges. (Preferred)