Customer Success Specialist

Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction.  

We’re looking for passionate service professionals to help us best support our clients as:

We are seeking a performance-driven Customer Success Specialist to join our team and take ownership of renewals, expansions, and advocacy for our Small-to-Medium Business (SMB) customers in the Home Services industry (e.g., HVAC, Plumbing, Landscaping, Cleaning, etc.).

This role is central to our growth strategy, focused on ensuring customers renew their subscriptions, grow with us, and become long-term advocates. You’ll manage a high volume of SMB accounts, identifying risk early, driving product value, and unlocking new revenue opportunities.

• Own the renewal process for a large portfolio of SMB customers.

• Proactively identify and manage churn risk using data signals, usage insights, and customer interactions.

• Drive expansion revenue by identifying upgrade, upsell, or cross-sell opportunities and collaborating with our Onboarding team, Support team, and Sales when appropriate.

• Develop and nurture customer advocates by identifying success stories and helping amplify their impact through reviews, referrals, and testimonials.

• Maintain accurate customer records in CRM and Customer Success platforms.

• Contribute to ongoing improvements in renewal playbooks, customer communication strategies, and retention workflows with CS Leadership.

• 2–4+ years in Customer Success, Account Management, or a customer-facing renewal role (preferably in SaaS or tech-enabled services).

• Experience supporting SMB customers; experience with Home Services businesses is a strong plus.

• Proven track record managing high-volume renewals and expansion motions.

• Excellent communication, negotiation, and relationship management skills.

• Organized, proactive, and comfortable working with CRM tools (e.g., Salesforce, HubSpot) and customer health platforms.

• Analytical and goal-oriented; driven by metrics and performance targets

US applicants only, with an employment residence in any one of the following states:
Arizona, California, Colorado, Georgia, Illinois, Kentucky, Louisiana, Michigan, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, Texas

• Competitive wages.

• Competitive benefits including Medical, Dental, Vision, 401k for our full-time employees.

• Paid Time Off (PTO).

• Work for, and be surrounded by, talented professionals who will help you thrive in your role.

• Salary: $52-63k Annually

Signpost hopes to hire great people and offer them the opportunity to showcase their abilities.  We encourage you to apply for this role if you feel you can be a strong contributor and are looking for a chance to optimize your passion for customer success in a growth environment.