Customer Success Specialist

Who is Signpost? 

Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction.  

We’re looking for passionate service professionals to help us best support our clients as:

Customer Success Specialists
(Full-Time)Who are we looking for?

As a member of the Customer Success team, you’ll work closely with our customers to help them get the most value from Signpost. You will connect with customers via phone calls, emails, chats, video calls to get the information required to get them live and be a trusted advisor in the process.

You will then begin to provide the best solution for their needs as you now understand what they value and where we impact them. You will also play a key role in preserving and enhancing our customer base by implementing strategies to foster loyalty, satisfaction and prevent churn.

This is a full-time role, offering a remote working environment.  For those in Austin, you can also take advantage of a hybrid work environment.

What are the day-to-day responsibilities? 

• Be the first point of contact with customers.
  
• Collaborate with customers to understand their unique needs, challenges, and objectives, and tailor our solutions to address them effectively.
  
• Actively participate in team meetings and training.
  
• Consistently utilize advanced listening, rapport, and closing skills.
  
• Be an expert and up to date on all Signpost products and offerings, always updating your skill sets as our product offering improves/grows.
  
• Meet weekly KPIs.

What are the qualifications?

• A self-starter who knows how to execute.
  
• Ability to clearly and effectively communicate with customers, ensuring their questions are addressed.
  
• Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
  
• Desire to prosper in a culture of freedom and responsibility.
  
• Ability to demonstrate good judgment and be the advocate for our customers.
  
• A reliable internet source and distraction free work environment.
  
• US applicants only, with an employment residence in any one of the following states:
  Arizona, California, Colorado, Georgia, Illinois, Kentucky, Louisiana, Michigan, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, Texas

Why work with us? 

• Competitive wages.
  
• Competitive benefits including Medical, Dental, Vision, 401k for our full-time employees.
  
• Paid Time Off (PTO).
  
• Work for, and be surrounded by, talented professionals who will help you thrive in your role.
  
• Full-time compensation range of $52-63K annually, depending on experience. 

How to apply:

Signpost hopes to hire great people and offer them the opportunity to showcase their abilities.  We encourage you to apply for this role if you feel you can be a strong contributor and are looking for a chance to optimize your passion for customer success in a growth environment.

Check us out at www.signpost.com