The Customer Success Outreach Associate engages with customers to address needs, resolve issues, ensure satisfaction, and collaborate with teams to enhance customer success.
As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.
RESPONSIBILITIES:
- Customer Engagement:
- Initiate proactive outreach to customers via email, phone calls, and other communication channels.
- Build rapport with customers to understand their requirements and challenges.
- Provide product or service demonstrations and answer inquiries effectively.
- Negotiate migration and upgrade contract and transition customer to implementation team
- Issue Resolution:
- Identify and address customer concerns or issues promptly.
- Collaborate with internal teams to resolve customer queries or escalate issues when necessary.
- Ensure timely and satisfactory resolution of customer problems.
- Customer Success Advocacy:
- Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.
- Contribute to the development of customer success strategies and initiatives.
REQUIREMENTS:
- Bachelor’s degree in business administration, marketing, communications, or related field.
- Strong communication skills, both verbal and written.
- Previous negotiation and objection handling experience
- Excellent interpersonal skills with the ability to build relationships and trust with customers.
- Problem-solving abilities and a proactive approach to customer issues.
- Ability to work collaboratively in a team environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Prior experience in customer service, sales, or a related field is advantageous but not required.
Top Skills
Crm Software
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
