Customer Success Operations Analyst II (Remote, BRA)

About the Role:

CrowdStrike is looking for a Customer Success Operations Analyst to join our fast-growing Customer Success Operations team. In this role, you will work closely with our Technical Support, Technical Account Management, and Sales teams to execute operational activities that drive customer success and business growth. Utilizing your deep understanding of our Customer Success tools and processes, you will assist in providing end-user support internally. You will also identify areas for process improvement and propose solutions to increase efficiency and scalability. Our mission is to stop breaches, and you will be a key part of our ability to deliver on that mission.

What You’ll Do:

• Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications

• Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities 

• Develop and maintain a deep understanding of our Customer Success tools, processes and procedures

• Provide internal end-user support for Customer Success tools 

• Identify areas for process improvement and propose solutions to increase efficiency and scalability

What You’ll Need:

• BA/BS degree

• 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance

• Self-starter, able to navigate in a high-pressure, fast-paced environment

• Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally

• Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment

• Strong interpersonal, verbal and written communication skills

• Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools)

• Experience with CRM, Customer Success Management and/or Support Case Management tools

#LI-Remote

#LI-AL1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.