Customer Success Manager

Internal Job Title: Customer Success Manager II 

Reports to: Director of Customer Success, Agribuinsess  

FLSA Status: Salaried, Exempt 

Location: US / Remote 

External Job Title: Customer Success Manager 

Position Summary 

At Ever.Ag, we believe technology should empower people, not complicate their work. That’s why we’re looking for a Customer Success Manager (CSM) who is passionate about transforming the way agribusinesses operate. In this role, you won’t just manage accounts—you’ll become a strategic partner and trusted advisor, guiding our agribusiness clients to unlock the full potential of Ever.Ag’s solutions.

From onboarding through renewal, you’ll help customers achieve meaningful results: stronger operations, smarter decision-making, and measurable ROI. You’ll connect their goals with our expertise, ensuring every interaction drives value, fosters adoption, and strengthens their competitive edge. If you thrive on building relationships, solving challenges before they arise, and making a lasting impact in the food and ag supply chain, this is your opportunity to lead the charge.

Key Responsibilities  

As a CSM, you’ll be the bridge between Ever.Ag’s innovative solutions and our customers’ real-world success stories. You will:

• Champion customer relationships – Build lasting partnerships by understanding each client’s business goals, challenges, and opportunities.

• Guide smooth onboarding & adoption – Lead customers through seamless implementation and training, setting them up for long-term success.

• Be proactive, not reactive – Anticipate challenges, track customer health, and step in with solutions before issues escalate.

• Drive measurable value – Help customers uncover new ways to maximize ROI, improve processes, and expand their use of Ever.Ag’s platform.

• Amplify the customer’s voice – Advocate internally for client priorities, sharing insights that influence our product roadmap and service enhancements.

• Own the success cycle – From renewals to upsell opportunities, ensure customers see Ever.Ag as a long-term partner, not just a vendor.

• Leverage data & insights – Analyze customer usage and feedback to tailor engagement strategies and continuously improve satisfaction.

• Elevate the conversation – Lead regular business reviews to align on progress, uncover growth opportunities, and guide strategic expansion.

• Collaborate for impact – Work closely with SMEs, product teams, and leadership to deliver customer value at every touchpoint.

Qualifications 

We’re seeking a customer-first, business-minded relationship builder who can bring both industry knowledge and solution expertise to the table:

• Bachelor’s degree preferred in business, sales, marketing, or a related field.

• 5+ years of experience in customer success, account management, or another customer-facing role with a proven record of growth and retention.

• Experience implementing and supporting enterprise software solutions.

• In depth knowledge of agronomy and agribusiness is strongly preferred; candidates with this expertise will receive priority consideration!

• Strong communicator with consultative skills—able to translate complex solutions into customer value stories.

• Comfortable with travel to customer sites as needed.

Competencies for Success 

• Cross-Functional Collaboration: Work effectively with sales, marketing, finance, support, and service teams. 
• Time/Project Management: Prioritize tasks for multiple clients efficiently. 
• Independence: Thrive in a fast-paced, varied environment with a hands-on approach. 
• Communication: Exhibit excellent written and verbal skills, ensuring clear and compelling messaging. 
• Teamwork & Cooperation: Foster collaboration, provide support, and resolve conflicts amicably. 
• Adaptability & Flexibility: Adjust to new information and changing conditions with ease. 
• Information Seeking: Systematically gather and analyze information from various sources. 
• Analytical & Critical Thinking: Manage data with attention to detail and solve complex problems. 
• Quality Focus: Demonstrate integrity and a commitment to doing things the right way