Customer Success Manager

FourKites Customer Success Manager
(Polish, German, English and Spanish)

Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago,
that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

About the role:
FourKites is looking for an empathetic and experienced Customer Success Manager to join
our team! You will provide the best customer experience by building and nurturing consultative
relationships with strategic customers in order to achieve high retention rates and maximize
value realization. You will have a strong partnership with internal teams as you help your
customers meet their business objectives. As the owner of the day-to-day management of your
customers, you will become their go-to expert in all things FourKites. From training your
customers on the FourKites platform, to creating actionable goals for ways that they can
optimize their supply chain, you are responsible for enabling customers who are delighted in
their utilization and adoption of our product.

Responsibilities:
● Own overall relationship with assigned customers by increasing adoption, driving usage,
identifying risk and ensuring retention and satisfaction
● Establish a trusted, strategic advisor relationship with each assigned customer and drive
continued value of our products and services
● Develop, prepare, and nurture customers for advocacy
● Work with customers to establish critical goals or other key performance indicators,
understand their criteria for success and aid them to achieve their goals
● Facilitate quarterly Executive Business Reviews to review goals, progress and
opportunities, while asking insightful questions and listening closely to learn the
customer’s perspective and vision
● Support Sales in identifying and/or developing upsell and cross-sell opportunities to
expand the FourKites footprint
● Manage account escalations and advocate customer needs/issues cross-departmentally
● Occasional travel requested for internal team meetings or customer visits

• Qualifications:
  At least 3 years of experience working with enterprise customers in a Customer Success
  or Account Management type role at a SaaS company
• Organizational, analytical and problem-solving skills with a strong drive for efficiency,
  quality and operational excellence
•  Supply Chain industry experience preferred
• Experience growing customer adoption and preventing customer churn
• Exceptional communication skills and emotional intelligence
• Strong ability to multitask and prioritize
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
  where fast-paced change is the norm.

About the team:
Our innovative Customer Success Managers are integral to our Operations team and overall
customer-centric culture. With their creative problem-solving skills, they have created “raving
fans” of FourKites with all of our customers. From implementing round-table events, to
advocating directly with the FourKites Leadership team, our Customer Success Managers are
the driving force behind our customer’s satisfaction and retention.
FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility
and predictive analytics for the broadest network of Global 1000 companies and third-party
logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites
enables customers to lower operating costs, improve on-time performance and strengthen end-
customer relationships. With a network of more than four million GPS/ELD devices, FourKites
covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The
platform is optimized for mobile and equipped with market-leading end-to-end security.

Our proposal:
FourKites provides competitive compensation with stock options, outstanding benefits and a
collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, volunteer days and we provide you with time and resources for
self care and to care for others. Throughout the year, FourKites sets aside time during the
workday to learn and celebrate diversity. And we are listening for new ways to support
everyone in and out of the office.