Customer Success Manager

Role : Costomer Success Manager
Work location : US-Remote

About the role:

We are building our Customer Success Team and looking for passionate individuals who are obsessed with customer outcomes. As a Customer Success Manager, you will play a critical role in ensuring our customers are successful, engaged, and realizing the full value of the StarTree platform. You’ll serve as a trusted advisor, project manager, and customer advocate throughout the customer lifecycle.

Your core responsibilities will include:

• Customer Value Delivery: Ensure customers achieve their desired outcomes through adoption of StarTree solutions and realize measurable value from their investment.
• Trusted Advisor: Build strong relationships with customer stakeholders at all levels, including driving executive alignment and leading Quarterly Business Reviews (QBRs).
• Customer Experience Management: Establish regular touchpoints and feedback loops to proactively monitor customer health, track key milestones and deliverables, and address risks before they become issues.
• Project & Action Item Tracking: Use project management best practices to manage key deliverables, action items, and customer requests with precision and accountability.
• Cross-functional Collaboration: Partner closely with Sales, Marketing, Product, and Engineering to bring the voice of the customer to internal teams, influence product roadmaps, and identify expansion opportunities.
• Product & Technical Competence: Become proficient in the StarTree technology stack and develop a working knowledge of how our platform fits into customers' data and analytics ecosystems. Maintain a strong willingness to learn new technologies, tools, and processes as our products and customers evolve.
• Advocacy & Retention: Champion the needs of your customers internally, and work to ensure high levels of satisfaction, retention, and advocacy.

• 4+ years of direct customer-facing experience in Customer Success, Account Management, or Customer Support, within a B2B SaaS or technical environment.
• Proven track record of improving customer satisfaction and driving account growth or renewals.
• Strong project management skills with the ability to manage multiple priorities, track deliverables, and keep stakeholders aligned and informed.
• Demonstrated experience leading QBRs and aligning with customer executives on strategic goals.
• Highly detail-oriented with excellent organizational and communication skills.
• Comfortable learning new technologies and developing technical competence to effectively support and guide customers.
• Exceptional ability to collaborate across internal functions including Sales, Product, Engineering, and Marketing.
• Comfortable working in a fast-paced, startup environment where you’ll help build and refine processes for scale.
• Prior experience in small to mid-sized companies is a strong plus.