Customer Success Manager

DeepJudge is a fast-growing venture-backed startup at the forefront of applying Artificial Intelligence in the legal domain. Founded by ex-Googlers and ETH PhDs, our mission is to help legal teams harness their collective knowledge so they can focus on the strategic aspects of their work. DeepJudge’s state-of-the-art knowledge retrieval system directs legal professionals to the internal insights that matter most, providing a strong foundation for AI-powered workflows. We’re headquartered in Zurich, with a team in the United States and Canada, and cater to clients all around the world.

We’re a team of professionals who are passionate about their craft with a terrific record of applying technology in research and industry. Apart from that, we are pet lovers, cave researchers, yogis, divers, gamers, and so much more!

If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability. 

As a Customer Success Manager, you’ll be the trusted partner and advocate for our clients, ensuring they receive maximum value from our software. You’ll collaborate with large law firms across North America to deliver a seamless and personalized customer experience.

Your responsibilities will include:

• Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
• Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
• Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.
• Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.
• Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.
• Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.

What we are looking for:

• Experience: 3–5+ years in a customer success, client-facing, or account management role, ideally in SaaS or legal technology.
• Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior professionals.
• Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.
• Responsive & Reliable: Ability to manage multiple clients effectively, ensuring prompt and thoughtful communication.
• Tech-Savvy: Comfortable navigating and explaining software to clients, with a knack for making technical concepts accessible.
• Collaborative: A team player who thrives in a dynamic environment and contributes to a culture of excellence.

What you can look forward to:

• The opportunity to work with cutting-edge technologies in the legaltech and AI space
• The ability to work remotely
• Competitive salary and incentives
• Opportunities for professional growth and career advancement
• A supportive and collaborative company culture that values your contributions

If this role ignites a spark in you, but you're concerned about not meeting all requirements, we encourage you to apply anyway - At DeepJudge, we believe that smart minds learn quickly.

This is important to us: DeepJudge is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.