The Customer Success Manager will advocate for customers, enhance relationships, ensure smooth onboarding, and drive product value demonstration through data analysis.
Aidoc is recruiting a Customer Success Manager in the Western United States. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English).
- Ability to work in the PST/MST time zones.
- Ability to travel up to 25%.
Top Skills
Ai Solutions
Data Analytics
Medical Imaging
SaaS
Similar Jobs
Software • Financial Services
The Senior Customer Success Manager ensures customer success, manages enterprise accounts, drives customer satisfaction, and collaborates with sales to enhance value and retention.
Top Skills:
AnaplanCloud/SaasCorporate Performance Management (Cpm) SoftwareIbm CognosOnestreamOracle'S Epm SuiteSap Bpc
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Customer Success Manager will build relationships with customers, drive product value, support deployments, and ensure customers achieve their goals with Moveworks.
Top Skills:
AISaaSSoftware Solutions
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
As a Customer Success Manager, you will manage client relationships, drive platform adoption, support client engagement strategies, and oversee retention and revenue growth.
Top Skills:
CRMExcelMarketing AutomationPowerPointWord
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
